Resort Front Desk Associate - Guest Experience & Payments

ANEW Hotels & Resorts Pty; Rustenburg; On-site; ZAR 89,000 - 134,000; Full time

Job summary

ANEW Resort Hunters Rest is seeking a friendly Receptionist to create warm, memorable experiences for ANEW guests while ensuring smooth front desk operations and accurate financial handling.

The role focuses on guest check-in/out, reservations, rewards enrollment, billing accuracy, and coordinating with departments to meet guest needs. A professional appearance and clear communication are essential to delivering exceptional service in a premium resort environment.

Qualifications

• Guest service excellence is essential.
• Clear communication with guests and colleagues is required.
• Strong problem-solving and time-management skills needed.

Responsibilities

• Welcome guests with warmth and professionalism.
• Process efficient check-in/check-out and handle reservations.
• Enroll guests in ANEW Rewards and maintain guest profiles.
• Manage payments, folios, and billing with accuracy.

Skills

Guest service excellence

Clear communication

Problem-solving

Time management

Multitasking

Professional appearance

Health and safety compliance

Security awareness

Tools

Opera PMS

Job description

ANEW Resort Hunters Rest is seeking a friendly Receptionist to create warm, memorable experiences for ANEW guests while ensuring smooth front desk operations and accurate financial handling.

The role focuses on guest check-in/out, reservations, rewards enrollment, billing accuracy, and coordinating with departments to meet guest needs. A professional appearance and clear communication are essential to delivering exceptional service in a premium resort environment.