Gate Guest Concierge - Front Desk & Guest Relations

Phoenix Recruitment; Franschhoek; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Phoenix Recruitment is seeking a front desk/guest relations role within a hospitality estate. The incumbent will facilitate guest check-in, provide directions, and welcome back guests with personalised attention.

The position requires clear communication, attention to detail, and the ability to handle inquiries, reservations, and dietary needs in coordination with other departments. The successful candidate will manage cash, update guest profiles in Protel, and support shift operations,

Qualifications

• Grade 12 or equivalent educational background.
• Minimum 2 years in hospitality reception or guest relations.
• Experience with access control is advantageous.
• Excellent interpersonal and communication skills.
• Ability to work under pressure and shifts, including weekends.

Responsibilities

• Facilitate smooth check-in at Main Gate and ensure guest comfort.
• Provide clear directions to guests to their destination on the Estate.
• Welcome back and congratulate special occasion guests per hotel Day sheet.
• Manage front desk, answer calls promptly and direct inquiries.
• Address guest concerns, escalate to Manager on Duty when needed.
• Coordinate reservation modifications, cancellations, and requests with reservations team.
• Liaise with F&B and Housekeeping on dietary requirements.
• Handle emergencies and incidents, ensuring safety.
• Maintain guest records in Protel and ensure accurate data entry.
• Process payments accurately and perform end-of-shift cash-ups.
• Monitor daily room status and coordinate with housekeeping.

Skills

Guest relations

Excellent communication

Interpersonal skills

Customer service

Problem solving

Attention to detail

Teamwork

Adaptability

Education

Grade 12

Tools

Protel

Job description

Phoenix Recruitment is seeking a front desk/guest relations role within a hospitality estate. The incumbent will facilitate guest check-in, provide directions, and welcome back guests with personalised attention.

The position requires clear communication, attention to detail, and the ability to handle inquiries, reservations, and dietary needs in coordination with other departments. The successful candidate will manage cash, update guest profiles in Protel, and support shift operations,