Resort Duty Manager: Guest Experience & Operations Lead

Placements24; Rustenburg; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Accommodation provided on-site

Full board

Medical aid

Retirement fund contributions

Job summary

Placements24 seeks a dedicated Resort Duty Manager for a luxurious safari lodge near Rustenburg. You will supervise day-to-day resort operations, be the on‑duty manager, and ensure seamless guest experiences across front desk, guest relations, and F&B.

Applicants need at least 3 years in hospitality supervision, strong leadership and customer service skills, and a diploma or degree in Hospitality Management. Accommodation, full board, medical aid and retirement fund contributions are provided.

Qualifications

• Minimum of 3 years in a supervisory/management role within hospitality.
• Proven customer service and conflict resolution skills.
• Diploma or degree in Hospitality Management preferred.

Responsibilities

• Supervise and coordinate daily resort operations, ensuring high service standards.
• Act as the primary manager on duty for guest-facing departments.
• Handle guest inquiries, requests and complaints promptly and courteously.
• Ensure staff are trained on service standards, policies, and safety procedures.
• Inspect guest areas and facilities to maintain cleanliness and presentation.
• Manage staff scheduling, performance and motivation within departments.
• Coordinate with Housekeeping, F&B and Activities for effective communication.
• Assist with inventory management and control of operational supplies.
• Ensure compliance with health, safety, and security regulations.
• Report operational performance and guest feedback to senior management.

Skills

Leadership

Customer service

Conflict resolution

Communication

Interpersonal skills

Education

Diploma or degree in Hospitality Management

Tools

PMS

Job description

Placements24 seeks a dedicated Resort Duty Manager for a luxurious safari lodge near Rustenburg. You will supervise day-to-day resort operations, be the on‑duty manager, and ensure seamless guest experiences across front desk, guest relations, and F&B.

Applicants need at least 3 years in hospitality supervision, strong leadership and customer service skills, and a diploma or degree in Hospitality Management. Accommodation, full board, medical aid and retirement fund contributions are provided.