Residential Cleaning Service Coordinator

Placements24; Mossel Bay; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Training and development

Employee discounts on services

Positive, collaborative team

Job summary

Placements24 is seeking a highly organized Residential Cleaning Service Coordinator to manage operations in Mossel Bay. You will schedule cleaning appointments, dispatch teams, and be the primary contact for clients, ensuring excellent service and timely issue resolution.

The role emphasizes strong organizational skills, proactive communication, and a commitment to homeowner satisfaction in a fast-paced environment.

Qualifications

• Experience in scheduling, dispatching, or customer service coordination.
• Proficiency with scheduling software and CRM systems.
• Excellent organizational and time-management abilities.
• Familiarity with Mossel Bay area is an advantage.

Responsibilities

• Coordinate and schedule cleaning appointments for residential clients, ensuring efficient routing of cleaning staff.
• Serve as the main point of contact for clients, addressing inquiries, service requests, and feedback promptly.
• Dispatch cleaning teams to client locations and monitor job progress.
• Manage client accounts, maintain accurate records, and process service confirmations.
• Handle customer complaints and issues with professionalism, aiming for satisfactory resolution.
• Collaborate with cleaning teams to ensure service quality and client satisfaction.

Skills

Organizational skills

Communication

Customer service

Multitasking

Team coordination

Tools

Scheduling software

CRM systems

Job description

Our client is looking for a highly organized and customer focused Residential Cleaning Service Coordinator to manage their operations in Mossel Bay. This role is vital for ensuring seamless scheduling, efficient dispatching of cleaning teams, and maintaining excellent communication with clients. You will be the primary point of contact for customer inquiries, service requests, and resolving any issues that arise. The ideal candidate has exceptional organizational skills, a proactive approach, and a commitment to providing outstanding service to homeowners.

Key Responsibilities

• Coordinate and schedule cleaning appointments for residential clients, ensuring efficient routing of cleaning staff.
• Serve as the main point of contact for clients, addressing inquiries, service requests, and feedback promptly.
• Dispatch cleaning teams to client locations and monitor job progress.
• Manage client accounts, maintain accurate records, and process service confirmations.
• Handle customer complaints and issues with professionalism, aiming for satisfactory resolution.
• Collaborate with cleaning teams to ensure service quality and client satisfaction.

Requirements

• Proven experience in a scheduling, dispatching, or customer service coordination role.
• Excellent organizational and time-management abilities.
• Strong communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using scheduling software and customer relationship management (CRM) systems.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Familiarity with the Mossel Bay area is an advantage.

Benefits

• Competitive annual salary.
• Health and wellness benefits package.
• Paid training and professional development opportunities.
• Generous employee discounts on cleaning services.
• A positive and collaborative team atmosphere.