Reservations Supervisor

HotelJobs; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

HotelJobs is seeking a Reservations Supervisor for a high-volume Cape Town hotel. You will lead a dynamic reservations team, delivering exceptional guest service while maximising revenue opportunities.

Ideal candidates have at least 2 years of supervisor experience in 4/5-star hotels, strong Opera PMS and Microsoft Office skills, and proven leadership abilities in a fast-paced environment.

Qualifications

• Minimum 2 years' experience as a Reservations Supervisor in a 4/5-star hotel.
• Strong knowledge of Opera PMS and Microsoft Office.
• Excellent leadership, coaching and team development skills.
• Exceptional guest service and communication abilities.
• Strong administration, organisation and attention to detail.
• Ability to thrive in a fast-paced, high-volume hospitality environment.

Responsibilities

• Lead and manage the reservations team to maximise guest satisfaction and revenue.
• Oversee day-to-day reservations operations and processes.
• Maintain high levels of guest service and professional communication.
• Collaborate with other departments to optimise occupancy and revenue.

Skills

Leadership

Guest service

Communication

Team development

Attention to detail

Organisation

Tools

Opera PMS

Microsoft Office

Job description

NOW HIRING | RESERVATIONS SUPERVISOR | CAPE TOWN?

Are you a hospitality reservations professional ready to take the next step in your career?

A leading, high-volume, contemporary Cape Town hotel is looking for an experienced Reservations Supervisor to lead a dynamic reservations team while delivering exceptional guest service and maximising revenue opportunities.

We're looking for someone with:

• Minimum 2 years' experience as a Reservations Supervisor in a 4/5-star hotel
• Strong knowledge of Opera PMS and Microsoft Office
• Excellent leadership, coaching and team development skills
• Exceptional guest service and communication abilities
• Strong administration, organisation and attention to detail
• Ability to thrive in a fast-paced, high-volume hospitality environment

This is an exciting opportunity to join a vibrant hotel operation where you can make a real impact on guest satisfaction, operational excellence and commercial success.