Reservations Manager: Lead & Revenue Optimizer

Craven Cottage CC

South Africa

On-site

ZAR 420,000 - 540,000

Full time

5 days ago

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Job summary

Craven Cottage CC in South Africa is seeking an experienced Reservations Manager to oversee daily operations, lead a reservations team and drive occupancy revenue across properties. You will ensure accurate rate execution, manage bookings and provide proactive support to travel trade and guests.

The role requires 5+ years in reservations management, strong PMS knowledge, and a guest-focused, detail-oriented approach.

Qualifications

Relevant qualification in Hospitality, Tourism or related field.
5+ years reservations management experience in hotel/lodge/hospitality collection.
Experience supervising a reservations team.
Strong knowledge of PMS, booking channels, and reservation procedures.
Understanding of rates, inventory management and revenue optimisation.
Experience handling direct, trade, group and corporate bookings.
Excellent communication, sales and relationship-building skills.
Strong organisational, numerical and analytical abilities.
Guest-focused approach with attention to detail.
Ability to manage competing priorities under pressure.
Knowledge of Tanzanian tourism market advantageous.
Tanzanian candidates preferred.

Responsibilities

Manage daily reservations operations with prompt, professional enquiries.
Lead, train and support the reservations team.
Oversee bookings, amendments, cancellations, confirmations and provisional bookings.
Ensure accurate recording of rates, deposits, payment terms, guest details and requests.
Monitor availability and booking trends to maximise occupancy and revenue.
Ensure consistent application of rates, contracts and cancellation policies.
Maintain information across reservation systems and online channels.
Build relationships with travel agents, tour operators, corporate clients and direct guests.
Coordinate room allocations and group bookings with properties.
Monitor outstanding payments and follow up on unconfirmed bookings.
Prepare reservation forecasts, performance reports and booking statistics.
Resolve booking concerns and improve processes to enhance service.