Reservations Manager: Lead Revenue & Team Performance

Protea Hotels by Marriott®; Cape Town; On-site; ZAR 450,000 - 650,000; Full time

Benefits offered by this job

Room rates

Paid leave

Wellbeing resources

Local benefits

Job summary

Protea Hotel Cape Town Sea Point is seeking a Reservations Manager to lead the Reservations Department, manage inventory, and collaborate with Revenue Management, Sales and Marketing to drive occupancy and profitability while maintaining exceptional service standards.

You will supervise budgeting, forecasting, labour and performance, while developing a high-performing team and implementing data-driven strategies across Opera, MARSHA and LMS.

Qualifications

• Matric with 3 years’ experience in Guest Services, Reservations or related area; OR a 4-year degree with 4+ years’ experience.
• Proven leadership within Reservations, Front Office or hotel operations.
• Strong knowledge of Opera and MARSHA reservations systems.
• Experience budgeting, forecasting, inventory management and revenue optimisation.
• Excellent communication, stakeholder management and relationship-building skills.
• Data-driven decision making with strong analytical ability and problem solving.

Responsibilities

• Lead and manage the Reservations Department including budgeting, forecasting, labour management and development.
• Oversee room inventory and availability to maximize occupancy and revenue.
• Monitor reservation systems (Opera, MARSHA, LMS) for accuracy and efficiency.
• Develop and analyse departmental metrics to support strategic decisions.
• Collaborate with Revenue Management, Sales, Marketing and Groups to optimise revenue and performance.
• Prepare budgets, forecasts, financial reports and capex recommendations.
• Recruit, train, coach and develop associates with performance evaluations.

Skills

Leadership

Budgeting

Forecasting

Revenue optimisation

Communication

Stakeholder mgmt

Data-driven decisions

Coaching

Sales awareness

CRM familiarity

Microsoft Office

Hotel management systems

Education

Matric + 3 years exp

4-year degree in Business Admin/Hotel Mgmt

Tools

Opera

MARSHA

LMS

Microsoft Office

Job description

Protea Hotel Cape Town Sea Point is seeking a Reservations Manager to lead the Reservations Department, manage inventory, and collaborate with Revenue Management, Sales and Marketing to drive occupancy and profitability while maintaining exceptional service standards.

You will supervise budgeting, forecasting, labour and performance, while developing a high-performing team and implementing data-driven strategies across Opera, MARSHA and LMS.