Reservations Manager

The Tolcon Group; Madibeng Local Municipality; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Hartbeespoort Aerial Cableway is seeking a reservations/ticket office manager to oversee the entire reservations function and ensure smooth operations of rate plans and promotions. You will coordinate quotations, support the sales team, and liaise with travel agents and internal stakeholders to handle reservations matters.

The role requires five years in a similar position, strong English, and a focus on accuracy, customer service, and regulatory compliance.

Qualifications

• Certificate/diploma in administration or related field is required.
• Excellent command of the English language (spoken, read, and written).
• Minimum 5 years of experience in a similar role.
• Strong adaptability, analytical ability, and attention to detail.
• Excellent communication and interpersonal skills; customer oriented.

Responsibilities

• Liaise with central reservations to communicate new rate plans and promotions.
• Overall accountability for the reservations/ticket office department.
• Prepare quotations and coordinate related activities and follow-ups.
• Support sales team in setting their rates and coordinate reservations.
• Coordinate with travel agents and internal stakeholders on reservations matters.
• Ensure health, safety and hygiene processes are followed on site.
• Manage attendance, timesheets, and ERS reports; support employee development.

Skills

Communication

Attention to detail

Analytical

People management

Team player

Adaptability

Critical thinking

Ethical conduct

Customer oriented

Shift work

Education

Certificate/diploma in administration or related

Job description

Company: Hartbeespoort Aerial Cableway

Location: Hartbeespoort, North West

Reports to: General Manager

Qualifications and skills:

Suitable candidates must possess the following minimum qualifications and skills:

Certificate/diploma in administration or relatedExcellent command of the English language (speak, read & write)5 years of experience in a similar positionAdaptabilityAnalyticalAttention to detailAbility to effectively present information and respond to suppliers, customers and employees.Customer orientedCritical thinkingExcellent communication skillsEthical conductGoal-oriented, organised and team playerPeople managementAbility to work shifts

Essential duties and responsibilities:

The successful candidate's responsibilities will include, but are not limited to:

Liaise with central reservations to communicate new rate plans and promotions.Overall accountability for the entire reservations/ticket office department.Prepare quotations and coordinate all related activities and follow-ups.Assist sales team in setting their rates.Support and participate in venue/outlets and conference sales.Liaise with travel agents and internal operational stakeholders to coordinate reservations related matters.Maintain personal hygiene and dress code.Check quality of hygiene standards on site.Ensure and follow all health, safety and hygiene processes and procedures as per requirements.Ensure accurate daily attendance and timely submission of timesheets and ERS reports.Manage employee matters in relation to training, coaching and disciplinary actions.This job specification outlines the main duties of the role and is not an exhaustive list. By applying, you consent to the company processing your personal information in line with PoPI, which may include reference, credit, and background checks. Please note that only shortlisted candidates will be contacted, and a medical assessment may be required in terms of OHS legislation. The company is committed to workplace transformation and upholding its Employment Equity objectives. We strongly encourage applications from individuals with disabilities as well as candidates from designated groups.

Kindly note should you not be contacted within 2 weeks of your application, kindly consider your application as unsuccessful.