Reservations Manager

Tolcon Group; Madibeng Local Municipality; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Tolcon Group is seeking a skilled administrator to support reservations and related sales activities in a dynamic team.

Key responsibilities include liaising with central reservations to communicate rate plans and promotions, preparing quotations, and ensuring accurate attendance and reporting; the role emphasizes hygiene, safety, and professional conduct on site, with a focus on customer service and process reliability.

Qualifications

• Certificate/Diploma in administration or related.
• Excellent command of the English language (speak, read & write).
• 5 years of experience in a similar position.
• Adaptability.
• Analytical.
• Attention to detail.
• Ability to effectively present information and respond to suppliers, customers and employees.
• Customer oriented.
• Critical thinking.
• Excellent communication skills.
• Ethical conduct.
• Goal-oriented, organised & team player.
• People management.
• Ability to work shifts.

Responsibilities

• Liaise with central reservations to communicate new rate plans and promotions.
• Overall accountability for the entire Reservations/Ticket Office department.
• Prepare quotations and coordinate all related activities and follow-ups.
• Assist sales team in setting their rates.
• Support and participate in venue/outlets and conference sales.
• Liaise with travel agents and internal operational stakeholders to coordinate reservations related matters.
• Maintain personal hygiene and dress code.
• Check quality of hygiene standards on site.
• Ensure and follow all health, safety and hygiene processes and procedures as per requirements.
• Ensure accurate daily attendance and timely submission of timesheets and ERS reports.
• Manage employee matters in relation to training, coaching and disciplinary actions.

Skills

English language

Communication skills

Attention to detail

Analytical

People management

Team player

Adaptability

Ethical conduct

Ability to work shifts

Education

Certificate/Diploma in administration

5 years of experience in a similar position

Job description

Qualifications and Skills

Suitable candidates must possess the following minimum qualifications and skills:

• Certificate/Diploma in administration or related
• Excellent command of the English language (speak, read & write)
• 5 years of experience in a similar position
• Adaptability
• Analytical
• Attention to detail
• Ability to effectively present information and respond to suppliers, customers and employees.
• Customer oriented
• Critical thinking
• Excellent communication skills
• Ethical conduct
• Goal-oriented, organised & team player
• People management
• Ability to work shifts

Essential Duties & Responsibilities

The successful candidate's responsibilities will include, but are not limited to:

• Liaise with central reservations to communicate new rate plans and promotions.
• Overall accountability for the entire Reservations/Ticket Office department.
• Prepare quotations and coordinate all related activities and follow-ups.
• Assist sales team in setting their rates.
• Support and participate in venue/outlets and conference sales.
• Liaise with travel agents and internal operational stakeholders to coordinate reservations related matters.
• Maintain personal hygiene and dress code.
• Check quality of hygiene standards on site.
• Ensure and follow all health, safety and hygiene processes and procedures as per requirements.
• Ensure accurate daily attendance and timely submission of timesheets and ERS reports.
• Manage employee matters in relation to training, coaching and disciplinary actions.

This job specification outlines the main duties of the role and is not an exhaustive list. By applying, you consent to the Company processing your personal information in line with PoPI, which may include reference, credit, and background checks. Please note that only shortlisted candidates will be contacted, and a medical assessment may be required in terms of OHS legislation. The Company is committed to workplace transformation and upholding its Employment Equity objectives. We strongly encourage applications from individuals with disabilities as well as candidates from designated groups

.Kindly note should you not be contacted within 2 weeks of your application, kindly consider your application as unsuccessful.