Receptionist

Herotel; South Africa; On-site; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Group Risk Benefits

Medical Benefits

Health and Lifestyle Programmes

Job summary

Herotel in Hartswater, Northern Cape, is hiring a friendly receptionist on a paid fixed-term contract to be the first point of contact for customers and visitors and to support daily office operations. You will handle calls, greet guests, manage meeting room bookings, and provide general admin support to the Commercial team, with emphasis on professional service and accurate, courteous communication.

The role requires Grade 12, at least 2 years front-of-house experience, fluency in English and

Qualifications

• Grade 12 or equivalent qualification at NQF Level 4.
• Minimum of 2 years' experience in a Receptionist or front-of-house role.
• Proficiency in MS Office and basic office systems.
• Strong customer service orientation with a professional approach.
• Excellent verbal communication skills.
• Fluency in English and Afrikaans.
• Strong organisational and time management skills with the ability to prioritise tasks.
• Reliable, focused, and well presented.
• Ability to follow instructions accurately and work independently.
• Problem-solving skills with a calm, solution-focused mindset.

Responsibilities

• Professionally answer and route incoming telephone calls
• Welcome, greet, and direct customers and visitors appropriately
• Attend to customer and visitor needs to ensure a positive service experience
• Manage and maintain the reception area as the face of the company
• Take accurate messages and ensure they are passed to the relevant parties timeously
• Coordinate and manage meeting room bookings and readiness
• Provide general administrative and reception support to Management
• Handle incoming and outgoing post and courier services
• Maintain accurate filing and ensure documents are kept up to date
• Ensure the reception area remains neat, clean, and well presented at all times in line with company standards

Skills

Customer service

Verbal communication

Professionalism

Organisational skills

Time management

Independent worker

Education

Grade 12 / NQF 4

Tools

MS Office

Job description

Are you friendly, professional, and enjoy being the first point of contact for customers and visitors? Join our Commercial team on a paid fixed-term contract as a Receptionist in Hartswater, Northern Cape, where you'll create a welcoming front-of-house experience while supporting smooth daily office operations and delivering excellent customer service.

The key purpose of this role is to provide a warm, efficient, and professional reception service to all internal and external customers, ensuring positive first impressions and supporting administrative and office coordination activities.

What you'll do:

• Professionally answer and route incoming telephone calls
• Welcome, greet, and direct customers and visitors appropriately
• Attend to customer and visitor needs to ensure a positive service experience
• Manage and maintain the reception area as the face of the company
• Take accurate messages and ensure they are passed to the relevant parties timeously
• Coordinate and manage meeting room bookings and readiness
• Provide general administrative and reception support to Management
• Handle incoming and outgoing post and courier services
• Maintain accurate filing and ensure documents are kept up to date
• Ensure the reception area remains neat, clean, and well presented at all times in line with company standards

What you’ll need:

• Grade 12 or equivalent qualification at NQF Level 4
• Minimum of 2 years' experience in a Receptionist or front-of-house role
• Proficiency in MS Office and basic office systems
• Strong customer service orientation with a professional approach
• Excellent verbal communication skills
• Fluency in English and Afrikaans
• Strong organisational and time management skills with the ability to prioritise tasks
• Reliable, focused, and well presented
• Ability to follow instructions accurately and work independently
• Problem-solving skills with a calm, solution-focused mindset

What we offer:

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer:

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel's Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.
• If you do not hear from us within 14 days, please consider your application unsuccessful.