Reservations and Yield Manager

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive annual salary

Medical insurance

Retirement savings plan

Remote work flexibility + technology

Job summary

Placements24, on behalf of a prominent hotel chain, seeks a strategic Reservations and Yield Manager to optimize room occupancy and revenue across properties including Richards Bay, KwaZulu-Natal. You will lead dynamic pricing, inventory control, and RMS deployment to maximize profitability.

You will analyze market trends, forecast demand, and collaborate with sales, marketing, and operations to craft packages while maintaining rate parity.

Qualifications

• Minimum 5 years in revenue management or reservations in hospitality.
• Proven yield management experience.
• Strong analytical and quantitative data interpretation.
• Experience with PMS and RMS software.
• Knowledge of OTAs, GDS, and distribution channels.
• Excellent communication and collaboration skills.
• Ability to work independently and manage multiple priorities remotely.
• Detail-oriented with a results-driven approach.

Responsibilities

• Develop dynamic pricing and inventory strategies to maximize revenue.
• Forecast demand by analyzing market trends and competitor pricing.
• Manage all reservations channels for accurate bookings.
• Collaborate with sales and marketing on packages and offers.
• Monitor booking pace and revenue with reports.
• Manage the hotel's RMS.
• Identify upselling opportunities to increase guest spend.
• Ensure rate parity across channels.
• Train reservation agents on yield management and customer service.
• Stay updated on industry best practices in Richards Bay.

Skills

Revenue management

Forecasting

Data analysis

Communication

Independent work

Education

Bachelor's degree in Hospitality Management or related field

Tools

PMS systems

Revenue management software

OTAs

GDS

Job description

About the Role

Our client, a prominent hotel chain with a significant presence in coastal South Africa, is seeking a strategic and analytical Reservations and Yield Manager to optimize room occupancy and revenue for their properties, including a key location in Richards Bay, KwaZulu-Natal . This role is pivotal in maximizing revenue through effective pricing strategies, inventory management, and forecasting. The ideal candidate will possess a strong understanding of the hospitality market, exceptional analytical skills, and a proven ability to implement yield management techniques. You will work closely with sales, marketing, and operations teams to ensure revenue goals are met and exceeded. We are looking for a proactive individual who can leverage data to make informed decisions and drive profitability for the hotel in the beautiful KwaZulu-Natal region. This is an exciting opportunity to contribute to the financial success of a well-established hospitality brand.

Key Responsibilities

• Develop and implement dynamic pricing and inventory management strategies to maximize room revenue and occupancy.
• Analyze market trends, competitor pricing, and historical data to forecast demand and adjust strategies accordingly.
• Manage all reservations channels, ensuring efficient and accurate booking processes.
• Collaborate with sales and marketing teams to create and promote packages and special offers.
• Monitor booking pace and revenue on a daily, weekly, and monthly basis, providing detailed reports to management.
• Implement and manage the hotel's revenue management system (RMS).
• Identify opportunities for upselling and cross-selling to enhance guest spend.
• Ensure that rate parity is maintained across all distribution channels.
• Train reservation agents on best practices for yield management and customer service.
• Stay informed about industry best practices in revenue management and online distribution in Richards Bay .

Requirements

• A minimum of 5 years of experience in revenue management, reservations, or a related role within the hospitality industry.
• Proven experience in developing and implementing successful yield management strategies.
• Strong analytical and quantitative skills, with the ability to interpret complex data.
• Proficiency in hotel reservation systems (PMS) and revenue management software.
• Excellent understanding of online travel agencies (OTAs), GDS, and other distribution channels.
• Bachelor's degree in Hospitality Management, Business, Marketing, or a related field.
• Strong communication and interpersonal skills, with the ability to collaborate effectively.
• Ability to work independently and manage multiple priorities in a remote setting.
• Detail-oriented with a results-driven approach.

Benefits

• This position offers a competitive annual salary, commensurate with experience.
• Benefits include comprehensive medical insurance, life insurance, and a retirement savings plan.
• Remote work flexibility allows for a better work-life balance, supported by a technology stipend.
• Opportunities for professional development, including access to industry conferences and certifications, are provided.
• Employees may also be eligible for discounted accommodation rates at properties within the group.
• Join a forward-thinking company that values innovation and employee growth in Richards Bay , contributing to the thriving tourism sector of KwaZulu-Natal .