Reservations & Fleet Lead — Vehicle Rentals (On-site)

FROGG Recruitment SA; Gqeberha; On-site; ZAR 279,000 - 363,000; Full time

Benefits offered by this job

Company mobile phone

Job summary

FROGG Recruitment SA is seeking a Vehicle Reservations Manager in Port Elizabeth to lead a 5-person reservations team. You will optimize fleet allocations and maintain strong client communication across Email, Phone, and WhatsApp.

This role demands professional leadership and a proven track record in vehicle rental operations. The successful candidate will manage daily reservations, validate bookings, and provide after-hours support to ensure seamless service delivery.

Qualifications

• 5+ years relevant experience in vehicle rental or fleet operations.
• Experience leading a reservations or call center team.
• Excellent verbal and written communication with corporate etiquette.
• Proficiency with multi-channel communications (email, phone, WhatsApp) and internal rental software.

Responsibilities

• Oversee a 5-person reservations team, driving service standards and productivity.
• Manage multi-channel bookings via telephone, email, and WhatsApp with zero errors.
• Strategically allocate and optimize fleet to match daily bookings.
• Audit and confirm bookings and fleet placements for the following day.
• Address inquiries and escalations; provide timely updates to management.
• Provide after-hours support via allocated mobile for urgent operational challenges.

Skills

Leadership

Communication

Team management

Multi-channel comms

Fleet coordination

Problem solving

Availability after hours

Vehicle rental experience

Tools

WhatsApp Business

Rental software

Email/Phone communications

Job description

FROGG Recruitment SA is seeking a Vehicle Reservations Manager in Port Elizabeth to lead a 5-person reservations team. You will optimize fleet allocations and maintain strong client communication across Email, Phone, and WhatsApp.

This role demands professional leadership and a proven track record in vehicle rental operations. The successful candidate will manage daily reservations, validate bookings, and provide after-hours support to ensure seamless service delivery.