Fleet Reservations & Operations Lead

FROGG Recruitment SA; Oos-Kaap; On-site; ZAR 279,000 - 363,000; Full time

Job summary

Frogg Recruitment SA in Gqeberha is seeking a reservations manager to lead a 5-person team, optimize fleet allocations, and ensure seamless multi-channel booking operations across phone, email and WhatsApp.

The role is on-site, Monday to Friday 08:00–17:00, with required after-hours escalation support and a company mobile phone. Applicants must have 5+ years in vehicle rental, demonstrated leadership, excellent communication, and strong problem-solving skills.

Qualifications

• Minimum 5+ years relevant experience in vehicle rental, fleet management or car hire operations.
• Vehicle rental industry experience mandatory.
• Proven leadership of a reservations desk, call centre or frontline customer operations team.
• Outstanding verbal and written communication with professional corporate etiquette.
• High proficiency handling concurrent client interactions across Email, Phone, and WhatsApp Business alongside internal rental software.
• Strong logical thinking with matching bookings to fleet capacity.
• Exceptional crisis-management and scheduling-conflict resolution abilities.
• Trustworthy and highly available for after-hours operational support.

Responsibilities

• Oversee daily performance of a 5-person reservations team.
• Capture, process and track bookings received via telephone, email and WhatsApp with zero errors.
• Map, allocate and optimize the fleet schedule to match daily booking requirements.
• Audit, validate and confirm all scheduled bookings and fleet placements for the following day.
• Address, manage and resolve all client inquiries, complaints, rate queries and escalations.
• Maintain open communication with management, delivering timely updates and reporting fleet issues.
• Remain accessible after hours via the company mobile phone to resolve urgent operational challenges.

Skills

5+ years relevant experience

Vehicle rental industry experience

Leadership experience

Communication

Tech-savvy

Logistics & planning

Problem solving

Availability

Tools

WhatsApp Business

Rental software

Job description

Frogg Recruitment SA in Gqeberha is seeking a reservations manager to lead a 5-person team, optimize fleet allocations, and ensure seamless multi-channel booking operations across phone, email and WhatsApp.

The role is on-site, Monday to Friday 08:00–17:00, with required after-hours escalation support and a company mobile phone. Applicants must have 5+ years in vehicle rental, demonstrated leadership, excellent communication, and strong problem-solving skills.