Rental & Return Experience Agent

Bed King; Gqeberha; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Woodford Group in Port Elizabeth (Eastern Cape) seeks a Return and Rental Agent to process vehicle rentals, returns, and inspections with accuracy and customer focus. The role covers reservations, payments, and documentation, ensuring compliance with safety standards and local laws.

You will perform vehicle inspections, assist customers, and coordinate vehicle availability while maintaining organised records.

Qualifications

• Matric / Grade 12 certificate or equivalent.
• Basic computer literacy with strong administrative ability.
• Excellent written and verbal communication skills and a customer-focused attitude.
• Valid South African driver’s licence and understanding of local traffic laws.
• Well-groomed, able to stand for long periods, and available to work flexible hours (including weekends and holidays).

Responsibilities

• Greet and assist customers with rental inquiries in a friendly, professional manner.
• Clearly explain rental terms, conditions, and insurance options.
• Address customer concerns promptly to ensure satisfaction.
• Process rental reservations, returns, and extensions accurately and efficiently.
• Verify customer identification and valid driving licenses.
• Handle payments, issue receipts, and maintain accurate records of all transactions.
• Conduct thorough vehicle inspections before and after rentals.
• Report any damages or discrepancies in line with company policies.
• Maintain key-handling protocols and assist with coordinating vehicle availability.
• Adhere to company policies, safety standards, and local traffic regulations.
• Ensure all documentation and processes comply with company requirements.
• Keep transaction and inspection records updated and organised.
• Support smooth workflow during peak periods, weekends, or holidays.

Skills

Customer service

Administrative ability

Communication skills

Driver's license

Flexible hours

Education

Matric / Grade 12

Job description

Woodford Group in Port Elizabeth (Eastern Cape) seeks a Return and Rental Agent to process vehicle rentals, returns, and inspections with accuracy and customer focus. The role covers reservations, payments, and documentation, ensuring compliance with safety standards and local laws.

You will perform vehicle inspections, assist customers, and coordinate vehicle availability while maintaining organised records.