Reservations Agent - Luxury Lodge

Placements24; Siyancuma Local Municipality; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Hybrid work arrangement

Staff discounts on lodge services

Training and development opportunities

Job summary

Placements24 is recruiting a Reservations Agent for a luxury lodge in Upington. You will be the first point of contact for potential guests, converting inquiries into confirmed bookings and ensuring a seamless reservation process.

Role requires strong communication, organizational skills, and experience with reservation software. Attractive benefits include hybrid work, staff discounts, and development opportunities within a premium setting.

Qualifications

• Experience in reservations, front desk, or customer service.
• Excellent written and verbal communication skills.
• Proficiency in reservation software and Microsoft Office.

Responsibilities

• Handle all incoming reservation inquiries via phone, email, and online channels promptly and professionally.
• Provide detailed information about accommodation options, amenities, activities, and pricing.
• Process reservations accurately, manage booking systems, and ensure all guest details are correctly recorded.
• Coordinate with other departments, such as housekeeping and guest services, to ensure seamless guest stays.
• Handle cancellations, modifications, and special requests efficiently.
• Assist with guest pre-arrival communications and ensure all necessary information is provided.

Skills

Reservation software

Excellent communication

MS Office

Organizational skills

Customer-focused

Team player

Tools

Reservation software

MS Office

Job description

About the Role

Our client, a stunning luxury lodge in Upington , is seeking a highly organized and customer-service-oriented Reservations Agent . This role is the first point of contact for potential guests and plays a critical part in securing bookings and ensuring a seamless reservation process. You will manage inquiries, provide information about the lodge's offerings, and skillfully convert leads into confirmed reservations. This position offers the chance to be part of an exclusive hospitality experience in a unique desert environment, contributing to the lodge's success.

Key Responsibilities

• Handle all incoming reservation inquiries via phone, email, and online channels promptly and professionally.
• Provide detailed information about accommodation options, amenities, activities, and pricing.
• Process reservations accurately, manage booking systems, and ensure all guest details are correctly recorded.
• Coordinate with other departments, such as housekeeping and guest services, to ensure seamless guest stays.
• Handle cancellations, modifications, and special requests efficiently.
• Assist with guest pre-arrival communications and ensure all necessary information is provided.

Requirements

• Previous experience in reservations, front desk, or customer service, preferably in the hospitality industry.
• Excellent communication skills, both written and verbal.
• Proficiency in using reservation software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team, with a customer-centric approach.
• A passion for travel and luxury hospitality.

Benefits

• Competitive salary and potential for commission based on bookings.
• Hybrid work arrangement offering flexibility.
• Opportunity to work in a unique and beautiful luxury lodge setting.
• Staff discounts on lodge services and accommodations.
• Training and development opportunities to enhance skills in the hospitality sector.