Reservations Consultant

Wild Dreams Hospitality; Franschhoek; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Wild Dreams Hospitality is seeking a meticulous Reservations Administrator to support bookings for one of our international lodge collections in Namibia. Join a close-knit team, manage inquiries, and maintain accurate PMS entries with a focus on rates, deposits, and invoicing.

Ideal candidates will have solid reservations or hospitality admin experience, strong PMS and Booking.com knowledge, and the ability to handle remote-destination logistics with precision and professionalism.

Qualifications

• Solid reservations or hospitality admin experience, ideally within a lodge, camp, or luxury travel environment.
• Strong working knowledge of a PMS and third-party booking platforms (e.g. Booking.com).
• Comfortable managing rates, including rack and contracted STO rates.
• High attention to detail, particularly around deposits, payment terms, and invoicing.
• Excellent written and verbal communication, with a professional phone and email manner.
• Able to commit to the role on a long-term basis.

Responsibilities

• Manage all incoming reservations enquiries via email and phone, responding promptly and accurately.
• Capture and maintain booking details correctly within the PMS.
• Track provisional reservations and follow up ahead of expiry dates.
• Confirm bookings against the correct rates and ensure all charges are reflected on invoices.
• Monitor deposit and final payment collection in line with terms and conditions.
• Flag any outstanding payments to the Reservations Manager.
• Maintain a strong working knowledge of rooms, activities, facilities, and the wider competitor landscape.
• Understand property logistics thoroughly, including arrival and departure routing for remote destinations.
• Liaise with the operations team on ongoing client requirements and pass on potential sales leads.
• Assist with ad hoc projects for the Reservations, Sales, and Marketing teams as needed.

Skills

Reservations experience

Hospitality admin

PMS knowledge

Booking platforms

Tools

PMS software

Booking.com

Job description

This role sits within a small, close-knit reservations team and will work closely with a senior consultant handling bookings for one of the group's international lodge collections in Namibia. It suits someone who thrives on detail, understands the pressure of remote-destination logistics, and takes pride in getting every booking exactly right.

Core Criteria

• Solid reservations or hospitality admin experience, ideally within a lodge, camp, or luxury travel environment
• Strong working knowledge of a PMS and third-party booking platforms (e.g. Booking.com)
• Comfortable managing rates, including rack and contracted STO rates
• High attention to detail, particularly around deposits, payment terms, and invoicing
• Excellent written and verbal communication, with a professional phone and email manner
• Able to commit to the role on a long-term basis

Core Responsibilities

• Manage all incoming reservations enquiries via email and phone, responding promptly and accurately
• Capture and maintain booking details correctly within the PMS
• Track provisional reservations and follow up ahead of expiry dates
• Confirm bookings against the correct rates and ensure all charges are reflected on invoices
• Monitor deposit and final payment collection in line with terms and conditions
• Flag any outstanding payments to the Reservations Manager
• Maintain a strong working knowledge of rooms, activities, facilities, and the wider competitor landscape
• Understand property logistics thoroughly, including arrival and departure routing for remote destinations
• Liaise with the operations team on ongoing client requirements and pass on potential sales leads
• Assist with ad hoc projects for the Reservations, Sales, and Marketing teams as needed

On Offer

• Full-time position, based in the Cape Winelands (Franschhoek)
• Weekday hours, 08:00 to 17:00