Reservationist

African Echoes Recruitment; Limpopo; On-site; ZAR 96,000 - 116,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

African Echoes Recruitment has a Reservationist role based in Louis Trichardt, Limpopo. You will manage reservations, handle enquiries, and maintain accurate booking records for a luxury lodge environment.

Applicants should have previous reservations and front of house experience, excellent guest relations, and strong communication skills. Live-in accommodation and meals are to be discussed with successful candidates.

Qualifications

• Previous Reservations and Front of House experience
• Experience within a luxury lodge, hotel or hospitality environment
• Excellent guest relations and communication skills
• Professional and well presented
• Strong telephone and email communication skills
• Computer literate with hospitality systems
• Excellent attention to detail and accuracy
• Strong organisational and time-management skills
• Reliable, professional and able to work under pressure
• Ability to work independently and as part of a team

Responsibilities

• Manage reservations and booking enquiries
• Process bookings, amendments and cancellations
• Handle guest enquiries professionally and efficiently
• Maintain accurate reservation records
• Confirm availability, rates and booking details
• Follow up on outstanding enquiries and bookings
• Record guest preferences and special requests accurately
• Communicate booking information to relevant departments
• Assist with pre-arrival guest arrangements
• Liaise with guests, agents and travel partners
• Support Front of House operations when required
• Ensure all reservation administration is completed accurately and timeously

Skills

Reservations

Hospitality systems

Guest relations

Communication skills

Attention to detail

Time management

Team player

Phone & email

Job description

REQUIREMENTS:

• Previous Reservations and Front of House experience
• Experience within a luxury lodge, hotel or hospitality environment
• Strong knowledge of reservations and booking procedures
• Excellent guest relations and communication skills
• Professional and well presented
• Strong telephone and email communication skills
• Computer literate with hospitality systems
• Excellent attention to detail and accuracy
• Strong organisational and time-management skills
• Reliable, professional and able to work under pressure
• Ability to work independently and as part of a team

KEY RESPONSIBILITIES:

• Manage reservations and booking enquiries
• Process bookings, amendments and cancellations
• Handle guest enquiries professionally and efficiently
• Maintain accurate reservation records
• Confirm availability, rates and booking details
• Follow up on outstanding enquiries and bookings
• Record guest preferences and special requests accurately
• Communicate booking information to relevant departments
• Assist with pre-arrival guest arrangements
• Liaise with guests, agents and travel partners
• Support Front of House operations when required
• Ensure all reservation administration is completed accurately and timeously

PACKAGE:

• Salary: R9,500 per month
• Live-in accommodation and meals to be discussed

LOCATION:

Louis Trichardt – Limpopo

COUPLE OPPORTUNITY:

Couples will be considered where one person fills the Reservationist position and the other takes either the Head Guide or Trail Guide position.