Luxury Boutique Reservations Specialist

HotelJobs; Cape Town; On-site; ZAR 223,000 - 246,000; Full time

Benefits offered by this job

Incentives after 6 months

Job summary

Kendrick Recruitment in Cape Town seeks an experienced Reservationist to join a boutique reservations office; handle end-to-end reservations with accuracy, efficiency, and warmth, upholding luxury hospitality standards.

Live-out role in Milnerton, with a monthly salary around R20,000 and a small incentive after 6 months, dependent on performance; candidates should have strong communication skills and proficiency with reservations systems and MS Office.

Qualifications

• Previous reservations experience within luxury hospitality, lodges, or hotels.
• Strong computer literacy and confidence using reservations systems and Microsoft Office.
• Excellent written and verbal communication skills.
• Highly organised, deadline-driven, and accurate under pressure.
• Strong customer service mindset and professional telephone etiquette.
• Team player with a positive, solutions-driven attitude.

Responsibilities

• Handle reservations from enquiry to confirmation, including amendments and cancellations
• Respond professionally to client and agent enquiries via email and phone
• Capture bookings accurately and maintain detailed guest and agent records
• Generate quotes and confirmations, ensuring correct rates and inclusions
• Coordinate special requests, guest preferences, and operational notes
• Liaise with lodge teams and internal departments to ensure smooth booking flow
• Maintain high attention to detail in all documentation and guest communication
• Support reporting, filing, and general reservations administration

Skills

Reservations experience

Communication skills

Customer service mindset

Team player

Tools

Reservations systems

Microsoft Office

Job description

Kendrick Recruitment in Cape Town seeks an experienced Reservationist to join a boutique reservations office; handle end-to-end reservations with accuracy, efficiency, and warmth, upholding luxury hospitality standards.

Live-out role in Milnerton, with a monthly salary around R20,000 and a small incentive after 6 months, dependent on performance; candidates should have strong communication skills and proficiency with reservations systems and MS Office.