Junior Reservationist

Kendrick Recruitment; Dullstroom; On-site; ZAR 89,000 - 112,000; Full time

Job summary

Kendrick Recruitment is seeking a motivated and organised Junior Reservationist to join a luxury beach house in Durban, KwaZulu-Natal. You will assist with reservations, respond to guest enquiries, and ensure accurate booking details.

The ideal candidate has strong communication, attention to detail, and computer literacy, with a passion for luxury hospitality and delivering exceptional guest service in a fast-paced environment.

Qualifications

• Experience in reservations or front office is advantageous.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational abilities.
• Professional telephone and email etiquette.
• Ability to work efficiently in a fast-paced environment.
• Proficient computer literacy and administrative skills.
• Passion for luxury hospitality and guest service.

Responsibilities

• Assist with managing reservations and enquiries.
• Respond to guest and travel-agent enquiries promptly.
• Process bookings accurately and capture details.
• Handle amendments, cancellations and confirmations.
• Maintain accurate reservation records.
• Coordinate with operations for a seamless guest experience.
• Support pre-arrival arrangements and guest requirements.
• Deliver friendly, professional service throughout the process.

Skills

Communication

Organisational skills

Telephone etiquette

Computer literacy

Tools

MS Office

Job description

Junior Reservationist – Luxury Beach House – Durban, KZN

Kendrick Recruitment is seeking a motivated and organised Junior Reservationist to join a luxury beach house in Durban, KwaZulu-Natal. This is an excellent opportunity for an enthusiastic hospitality professional looking to develop their career within a luxury guest environment.

Key Responsibilities

• Assist with managing reservations and booking enquiries.
• Respond to guest and travel agent enquiries in a professional and timely manner.
• Process bookings accurately and ensure all reservation details are captured correctly.
• Assist with amendments, cancellations and confirmations.
• Maintain accurate reservation records and guest information.
• Communicate effectively with the relevant operational teams to ensure a seamless guest experience.
• Assist with pre-arrival arrangements and guest requirements.
• Provide friendly and professional service to guests throughout the reservation process.

Requirements

• Previous experience in reservations, front office or a similar hospitality role would be advantageous.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational abilities.
• Professional telephone and email etiquette.
• Ability to work efficiently in a fast-paced environment.
• Strong computer literacy and administrative skills.
• A passion for luxury hospitality and delivering exceptional guest service.
• A professional, positive and well-presented approach.

Salary

R8,000 – R10,000 per month.