Reservationist

Kendrick Recruitment; Bergsig; Remote; ZAR 167,000 - 201,000; Full time

Job summary

Kendrick Recruitment seeks an experienced Reservationist for a luxury private lodge. This remote role is ideal for a detail-oriented hospitality professional with a passion for guest service and the ability to efficiently manage reservations in a luxury setting.

Key duties include handling enquiries, providing accurate information on rates and availability, processing bookings and amendments, and liaising with lodge teams to ensure guest requirements are met while delivering outstanding service

Qualifications

• Experience in reservations within hospitality or tourism.
• Experience with reservation systems and booking platforms.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to work independently in a remote environment.
• Professional telephone manner and guest-focused approach.

Responsibilities

• Manage reservations from enquiry to confirmation, ensuring a seamless booking process.
• Respond promptly to guest enquiries via email and telephone.
• Provide accurate information on accommodation, rates, availability and lodge offerings.
• Process bookings, amendments and cancellations efficiently.
• Maintain accurate reservation records and update booking systems.
• Liaise with lodge teams to communicate guest requirements and special requests.
• Deliver exceptional customer service while upholding luxury standards.
• Assist with administrative duties related to reservations and guest communication.

Job description

This is a remote position.

Reservationist – Remote | Luxury Private Lodge

Kendrick Recruitment is seeking an experienced and organised Reservationist for a luxury private lodge. This remote opportunity is ideal for a detail-oriented hospitality professional with a passion for guest service, strong communication skills and the ability to manage reservations efficiently in a luxury hospitality environment.

Key Responsibilities:

• Manage reservations from initial enquiry through to confirmation, ensuring a seamless booking process.
• Respond promptly and professionally to guest enquiries via email and telephone.
• Provide accurate information regarding accommodation, rates, availability and lodge offerings.
• Process bookings, amendments and cancellations efficiently.
• Maintain accurate reservation records and update booking systems accordingly.
• Liaise with lodge teams to ensure all guest requirements and special requests are communicated effectively.
• Deliver exceptional customer service while maintaining the high standards expected within a luxury hospitality environment.
• Assist with administrative duties related to reservations and guest communication.

Requirements:

• Previous experience in a reservations role within the hospitality or tourism industry.
• Experience working with reservation systems and booking platforms.
• Excellent written and verbal communication skills.
• Strong organisational skills and exceptional attention to detail.
• Ability to work independently and manage time effectively in a remote environment.
• A professional telephone manner and a guest-focused approach.
• Strong computer literacy and proficiency in Microsoft Office.
• Ability to multitask, prioritise workloads and perform well under pressure.

Salary: R15,000 – R18,000 per month, depending on experience.

Location: Remote

Property Type: Luxury Private Lodge