Repairs Manager - Roodepoort

HotelJobs; Roodepoort; On-site; ZAR 420,000 - 660,000; Full time

Job summary

HotelJobs in Roodepoort is seeking a Repairs Manager to take ownership of the repair operation and lead a team of technicians in a fast-paced service centre. The role emphasizes productivity, quality, turnaround times and customer satisfaction throughout the repair cycle.

You will manage workflow, supervise technicians, ensure accurate job cards, monitor aging repairs and drive resolutions, while collaborating with spares and service Centre teams to maintain smooth processes and reliable

Qualifications

• Grade 12/Matric is required.
• Technical or trade qualification is required.
• At least 5 years in a workshop or technical environment.
• Experience supervising technicians.
• Experience with high-volume repair operations.
• Proficient with Excel.
• Familiarity with workshop management systems.

Responsibilities

• Oversee daily repair workflow and allocate jobs to technicians.
• Lead and develop the technician team.
• Own all job cards; keep them accurate and up to date.
• Monitor open/aging repairs and drive completion.
• Ensure repairs meet quality standards and are tested.
• Collaborate with Spares and Service Centre for smooth flow.
• Produce repair performance reports and identify improvements.
• Maintain housekeeping, safety and discipline in repair area.

Skills

People leadership

Repair operations

Troubleshooting

Process improvement

Quality control

Education

Grade 12 / Matric

Technical or trade qualification

Tools

Excel

Job card/workshop management systems

Job description

Leading supplier of kitchen utensils, industrial cookware, commercial kitchens & appliances to the hospitality & food service industries based in the Roodepoort is looking for a Repairs Manager.

The suitable candidate will take ownership of their repair operation and lead a team of technicians . This is a hands-on management role for someone who understands that successful repairs are about more than fixing equipment ; it’s about productivity; quality, turnaround time and keeping customers moving . The successful candidate will take ownership of the repair process from the moment a unit enters the Service Centre through to completion.

Duties

• Managing the daily repair workflow and allocating jobs to technicians.
• Leading; managing and developing the technician team.
• Taking ownership of all job cards and ensuring they are accurate and up to date.
• Monitoring open and ageing repairs and driving jobs through to completion.
• Managing repair turnaround times and technician productivity.
• Ensuring repairs are completed correctly, tested and meet required quality standards.
• Monitoring jobs awaiting parts, quotations or customer approval and ensuring these are actively managed.
• Investigating repeat repairs and identifying opportunities to improve repair quality.
• Working closely with the Spares and Service Centre teams to ensure the smooth flow of repairs.
• Ensuring the repair system accurately reflects the status of every job.
• Managing escalated technical and customer-related repair issues.
• Producing and reviewing repair performance reports and identifying areas for improvement.
• Maintaining high standards of housekeeping, safety and discipline within the repair area.
• Continuously improving the repair process, productivity and turnaround times.

Requirements

• Grade 12 / Matric.
• Relevant technical qualification or trade qualification.
• At least 5 years' experience in a workshop, repair or technical environment.
• Previous experience managing or supervising technicians.
• Experience managing a high-volume repair operation.
• Experience with job card or workshop management systems.
• Good computer literacy, including Excel.
• An experienced workshop, repairs or technical services manager/supervisor.
• A strong people leader who knows how to manage and motivate technicians.
• Technically minded and able to understand and troubleshoot repair issues.
• Highly organised and able to manage a high volume of jobs simultaneously.
• Results-driven and focused on turnaround times and productivity.
• Comfortable working with job cards, systems and operational reports.
• A strong problem solver who takes ownership and follows issues through to resolution.
• Detail-oriented; with a strong focus on quality and accuracy.
• Comfortable working in a fast-paced operational environment.
• A hands-on leader who is prepared to get involved and make things happen.