Repairs Manager

Phoenix Recruitment Limited; Roodepoort; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Phoenix Recruitment Limited is seeking an experienced Workshop/Repair Operations Manager in Roodepoort to lead daily repair workflows, allocate jobs to technicians and drive turnaround times.

You will own job cards, monitor ageing repairs, ensure quality, work with spares and service teams, and develop the technician team while maintaining safety and housekeeping.

Qualifications

• Matric/Grade 12 is required.
• Technical or trade qualification is required.
• At least 5 years' experience in a workshop, repair or technical environment.
• Experience supervising technicians and managing high-volume repairs.
• Experience with job card/workshop management systems and good Excel skills.

Responsibilities

• Manage daily repair workflow and allocate jobs to technicians.
• Lead, manage and develop the technician team.
• Own all job cards and keep them accurate and up to date.
• Monitor open and ageing repairs and drive jobs to completion.
• Manage turnaround times and technician productivity.
• Ensure repairs are completed correctly, tested and meet quality standards.
• Monitor repairs in progress for parts, quotations, or customer approvals.

Skills

People leadership

Technician supervision

High-volume repairs

Turnaround time focus

Problem solving

Detail oriented

Organised

Education

Matric/Grade 12

Technical qualification or trade qualification

Tools

Excel

Job card systems

Workshop management systems

Job description

Duties:

• Managing the daily repair workflow and allocating jobs to technicians.
• Leading, managing and developing the technician team.
• Taking ownership of all job cards and ensuring they are accurate and up to date.
• Monitoring open and ageing repairs and driving jobs through to completion.
• Managing repair turnaround times and technician productivity.
• Ensuring repairs are completed correctly, tested and meet required quality standards.
• Monitoring jobs awaiting parts, quotations or customer approval and ensuring these are actively managed.
• Investigating repeat repairs and identifying opportunities to improve repair quality.
• Working closely with the Spares and Service Centre teams to ensure the smooth flow of repairs.
• Ensuring the repair system accurately reflects the status of every job.
• Managing escalated technical and customer-related repair issues.
• Producing and reviewing repair performance reports and identifying areas for improvement.
• Maintaining high standards of housekeeping, safety and discipline within the repair area.
• Continuously improving the repair process, productivity and turnaround times.

Requirements:

• Grade 12 / Matric.
• Relevant technical qualification or trade qualification.
• At least 5 years' experience in a workshop, repair or technical environment.
• Previous experience managing or supervising technicians.
• Experience managing a high-volume repair operation.
• Experience with job card or workshop management systems.
• Good computer literacy, including Excel.
• An experienced workshop, repairs or technical services manager/supervisor.
• A strong people leader who knows how to manage and motivate technicians.
• Technically minded and able to understand and troubleshoot repair issues.
• Highly organised and able to manage a high volume of jobs simultaneously.
• Results-driven and focused on turnaround times and productivity.
• Comfortable working with job cards, systems and operational reports.
• A strong problem solver who takes ownership and follows issues through to resolution.
• Detail-oriented, with a strong focus on quality and accuracy.
• Comfortable working in a fast-paced operational environment.
• A hands-on leader who is prepared to get involved and make things happen.