Repairs Coordinator

Time Personnel; Alberton; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Time Personnel in Alberton is seeking a highly organized Repairs Coordinator to ensure repairs move smoothly from booking to completion. The role requires coordinating multiple tasks, keeping customers and branches informed, and maintaining accurate repair records.

The successful candidate will have a Grade 12 or relevant admin qualification, 2–3 years in administration or coordination, and proficiency with Microsoft Office. Experience in repairs or service environments is advantageous.

Qualifications

• Grade 12 required or equivalent.
• Relevant qualification in Administration, Operations or Customer Service is advantageous.
• 2–3 years’ experience in an administrative or coordination role.

Responsibilities

• Book in and register all repairs from customers and branches.
• Coordinate and monitor repairs from receipt to completion and return.
• Liaise with Workshop on evaluations, progress and completion dates.
• Prepare and send repair quotations to customers and branches.
• Follow up on quotations and obtain approvals.
• Maintain an accurate repair schedule and monitor outstanding repairs.
• Handle queries related to repairs, quotations and turnaround times.
• Coordinate movement of repairs between branches, Workshop, suppliers and external service providers.
• Coordinate calibration instruments and monitor return dates.
• Ensure completed repairs are invoiced and dispatched.
• Prepare daily and periodic reports on repairs, quotations and outstanding work.
• Assist with monthly Workshop stock takes and re-order requests.
• Coordinate certification for Intrinsically Safe Instruments where required.
• Maintain accurate repair records and documentation.
• Arrange returns for unapproved repairs.

Skills

Administration

Coordination

Microsoft Office

Customer service

Quotations & invoicing

Education

Relevant qualification in Administration/Operations

Tools

Microsoft Office

Job description

Repairs Coordinator position available in Alberton.

Do you have a passion for keeping things moving and ensuring that repair jobs move smoothly from booking and quoting through to tracking, follow-up and final completion?

Our client based in Alberton is looking for a highly organised, proactive and customer-focused repairs coordinator to join our team.

If you thrive in a fast-paced environment, enjoy coordinating multiple tasks and take pride in keeping customers and branches informed every step of the way, this could be the opportunity for you.

Requirements:

• Grade 12, Relevant qualification in Administration, Operations, Customer Service or a related field will be advantageous
• Computer literacy, including Microsoft Office
• 2–3 years’ experience in an administrative or coordination role
• Experience in a repairs, workshop, technical or service environment will be advantageous
• Experience with quotations, invoicing and job tracking

Duties and Responsibilities::

• Booking in and registering all professional repairs received from customers and branches.
• Coordinating and monitoring repairs from receipt through to completion and return.
• Liaising with the Workshop regarding repair evaluations, progress and completion dates.
• Preparing and sending repair quotations to customers and branches.
• Following up on outstanding quotations and obtaining customer/branch approval.
• Maintaining an accurate repair schedule and monitoring outstanding repairs.
• Handling customer and branch queries relating to repairs, quotations and turnaround times.
• Coordinating the movement of repairs between branches, the Workshop, suppliers and external service providers.
• Coordinating instruments sent for calibration and monitoring completion and return dates.
• Ensuring completed repairs are correctly processed for invoicing and dispatch.
• Preparing daily and periodic reports on repairs, quotations and outstanding work.
• Assisting with monthly Workshop stock takes and re-order requests.
• Coordinating certification and documentation for Intrinsically Safe Instruments where required.
• Maintaining accurate repair records and documentation.
• Following up on repairs that have not received approval within the required period and arranging their return where necessary.
• Performing any other duties reasonably required for the effective operation of the Repairs and Workshop function