Repairs Manager- Johannesburg

BCE Foods; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

BCE Foods is seeking an experienced Repairs Manager to own a high-volume repair operation within our Service Centre. You will lead a team of technicians, manage the end-to-end repair process from intake to completion, and drive productivity, quality and turnaround times in a fast-paced environment.

The role requires strong leadership, technical know-how, and a hands-on approach to ensure repairs meet quality standards and customer expectations.

Qualifications

• Relevant technical or trade qualification.
• At least 5 years' experience in a workshop, repair or technical environment.
• Experience supervising technicians.
• Experience managing a high-volume repair operation.
• Experience with job cards or workshop management systems.
• Good computer literacy, including Excel.

Responsibilities

• Manage daily repair workflow and allocate jobs to technicians.
• Lead, manage and develop the technician team.
• Own all job cards and ensure accuracy and up-to-date status.
• Monitor open and ageing repairs and drive to completion.
• Manage repair turnaround times and technician productivity.
• Ensure repairs are completed correctly, tested and meet quality standards.
• Coordinate parts, quotations or customer approvals as needed.
• Investigate repeat repairs and identify quality improvements.
• Collaborate with Spares and Service Centre teams for smooth flow.
• Maintain repair system status accuracy for every job.
• Handle escalated technical and customer-related issues.
• Produce and review repair performance reports and identify improvements.
• Maintain high housekeeping, safety and discipline in the repair area.
• Continuously improve repair processes, productivity and turnaround times.

Skills

People leadership

Organisational skills

Problem solving

Detail orientation

Hands-on leadership

Education

Grade 12 / Matric

Technical or trade qualification

Tools

Excel

Job cards/workshop systems

Job description

We are looking for an experienced Repairs Manager to take ownership of our repair operation and lead our team of technicians. This is a hands‑on management role for someone who understands that successful repairs are about more than fixing equipment. It is about productivity, quality, turnaround time and keeping customers moving.

The successful candidate will take ownership of the repair process from the moment a unit enters the Service Centre through to completion.

Key duties and responsibilities (including but not limited to):

• Managing the daily repair workflow and allocating jobs to technicians.
• Leading, managing and developing the technician team.
• Taking ownership of all job cards and ensuring they are accurate and up to date.
• Monitoring open and ageing repairs and driving jobs through to completion.
• Managing repair turnaround times and technician productivity.
• Ensuring repairs are completed correctly, tested and meet required quality standards.
• Monitoring jobs awaiting parts, quotations or customer approval and ensuring these are actively managed.
• Investigating repeat repairs and identifying opportunities to improve repair quality.
• Working closely with the Spares and Service Centre teams to ensure the smooth flow of repairs.
• Ensuring the repair system accurately reflects the status of every job.
• Managing escalated technical and customer-related repair issues.
• Producing and reviewing repair performance reports and identifying areas for improvement.
• Maintaining high standards of housekeeping, safety and discipline within the repair area.
• Continuously improving the repair process, productivity and turnaround times.

Qualifications, Experience and Knowledge: Grade 12 / Matric.

• Relevant technical qualification or trade qualification.
• At least 5 years' experience in a workshop, repair or technical environment.
• Previous experience managing or supervising technicians.
• Experience managing a high-volume repair operation.
• Experience with job card or workshop management systems.
• Good computer literacy, including Excel.

Skills and Personal Attributes:

• An experienced workshop, repairs or technical services manager/supervisor.
• A strong people leader who knows how to manage and motivate technicians.
• Technically minded and able to understand and troubleshoot repair issues.
• Highly organised and able to manage a high volume of jobs simultaneously.
• Results-driven and focused on turnaround times and productivity.
• Comfortable working with job cards, systems and operational reports.
• A strong problem solver who takes ownership and follows issues through to resolution.
• Detail-oriented, with a strong focus on quality and accuracy.
• Comfortable working in a fast‑paced operational environment.
• A hands‑on leader who is prepared to get involved and make things happen.