Rental Agent

Bed King; Milnerton; On-site; ZAR 167,000 - 257,000; Full time

Job summary

The Woodford Group is seeking a Rental Agent to join the Century City/Cape Town team. You will deliver exceptional customer service, manage reservations, and ensure vehicle readiness through inspections and accurate documentation.

Responsibilities include handling rental agreements, resolving inquiries, and maintaining high standards of service in a fast-paced environment. A valid driver’s licence and strong administrative skills are essential.

Qualifications

• Grade 12 (Matric) or equivalent with customer-facing experience.
• Experience delivering excellent customer service in a fast-paced environment.
• Proficient in PC use and Microsoft Office for documentation.

Responsibilities

• Assist customers in renting vehicles.
• Provide information on rental options, waivers, and rates.
• Maintain excellent service throughout the process.
• Handle bookings, confirmations, and schedule coordination.
• Conduct pre- and post-rental inspections and document damages.
• Prepare and explain terms of rental agreements.
• Collect documentation (e.g., driver’s license, payment info).
• Address concerns and escalate issues when necessary.

Skills

Customer service

Administrative accuracy

Computer literacy

Valid driver’s licence

Strong planning skills

Attention to detail

Active listening

Integrity

Ability to perform under pressure

Adaptability

Decisiveness

Education

Grade 12 / Matric

Tools

Rental/reservation software

Job description

The Woodford Group was established in 1991, in Durban, and started as a car rental company.

Today the group offers a suite of mobility solutions from short-term car hire to long-term vehicle leasing as well as vehicle sales and trade options across our network of 15 branches countrywide.

JOIN OUR TEAM AS A RENTAL AGENT!

Are you passionate about delivering exceptional customer service?

As a Rental Agent, you'll play a key role in ensuring a smooth and hassle-free vehicle rental experience while upholding high standards in service and vehicle management.

If you thrive in a fast-paced environment and enjoy working with people, we’d love to hear from you!

RENTAL AGENT to be based in Century City, Capetown

Join a vibrant and forward-thinking team, where innovation and exceptional customer service drive everything we do.

As part of our team, you’ll:

• Make a difference: Contribute to a company that leads the market and values the impact of every team member.
• Grow your career: Take advantage of opportunities to develop your skills and advance in a supportive environment.
• Collaborate and innovate: Be part of a collaborative culture that values fresh ideas and teamwork.

Your contributions matter, and your growth is our priority.

Join us and be part of something extraordinary!

THE TOP PRIORITIES OF THE ROLE ARE:

• Customer service delivery: Engage customers professionally, respond to inquiries, and ensure satisfaction.
• Reservation and booking accuracy: Accurately capture and manage reservation details and schedules.
• Vehicle inspection & damage control: Conduct inspections, record findings, and ensure rental readiness.
• Rental agreement processing : Ensure agreements are completed correctly and legal terms are explained.
• Issue resolution & escalation: Efficiently handle and resolve customer issues and complaints.

IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:

Customer focus – You have a strong commitment to delivering outstanding service, addressing inquiries, and ensuring a smooth customer experience.

Strong planning skills – You have the ability to coordinate and stay organized.

Attention to detail – You are able to show accuracy in processing and maintaining records.

Active listening – You understand customer needs, can resolve issues effectively, and communicate clearly.

Integrity – You handle customer data, and company policies with honesty and professionalism.

Ability to perform under pressure – You are able to stay calm and efficient in a fast-paced, high-demand environment.

Adaptability – You are able to adjust to schedule changes, evolving customer needs, and system updates.

Decisiveness – You can make quick, confident decisions in service and operational situations.

THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:

NON-NEGOTIABLE REQUIREMENTS:

Education & experience – Grade 12 (Matric) or equivalent, with experience in a customer-facing role, ideally in a service-driven industry.

Customer Service skills – Proven ability to deliver excellent customer service, handle inquiries, manage bookings, and resolve complaints in a fast-paced environment.

Administrative accuracy – Strong attention to detail in completing paperwork, conducting inspections, processing billing, and maintaining records.

Computer literacy – Proficiency in PC use and Microsoft Office applications for documentation, reporting, and general administrative tasks.

Valid driver’s licence – Valid driver’s licence and the ability to move vehicles when required, as well as reliable transport or the ability to commute to work without issue.

WILL COUNT HIGHLY IN YOUR FAVOUR IF YOU ALSO HAVE:

Experience in the car rental or a related industry.

Familiarity with rental or reservation software systems.

DUTIES WILL INCLUDE:

Assist customers in renting vehicles.

Provide information on rental options, waivers, and rates.

Maintain excellent service throughout the process.

Reservation management

Handle bookings, confirmations, and schedule coordination.

Vehicle inspection

Conduct pre- and post-rental inspections.

Document damages and schedule maintenance if needed.

Rental agreement administration

Prepare and explain terms of agreements.

Collect documentation (e.g., driver's license, payment info).

Problem resolution

Address concerns, complaints, and inquiries professionally.

Escalate issues when necessary to management.

OUR CULTURE:

AtThe Woodford Group , we take pride in fostering a cultureofexcellence, innovation, and collaborationthat drives our collective success.

Our commitment is rooted in:

• Customer satisfaction: putting our customers first is at the heart of everything we do.
• Continuous improvement: embracing opportunities to learn, adapt, and enhance all aspects of our business.
• Personalised service: delivering tailored solutions that consistently exceed the expectations of our clients.

We thrive together, fueled by teamwork and a shared passion for delivering outstanding results.

OUR VALUES:

Our values are all driven by a sense of INTEGRITY, which is central to anything we do and say.

Communication

Our business is one that communicates on every level and in every way. When we communicate, we want our customers to feel that they can trust our brand. When we communicate, people should feel that what’s important to them is truly important to us. Our aspiration is to be seen as a business that listens, cares and can be relied upon.

• Accountability

We are each responsible for our actions, behaviours, performance, and decisions. We recognise and take responsibility for all actions, with a focus on making the customer journey as smooth as possible with effective service to the customer.

• Improvement

We will continue making a conscious, continuous, and sustained effort to refine our processes and improve the services we provide. We will implement new strategies that we learn through ongoing research and development to keep evolving our business and to add value to the markets that we serve.