Rental & Returns Specialist

Bed King; East London; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Woodford Group in East London, Eastern Cape, is seeking a Return and Rental Agent who delivers friendly, efficient service while handling rentals, returns, and vehicle inspections with attention to accuracy.

You will verify customer details, process reservations and payments, maintain records, coordinate vehicle availability, and report damages, ensuring compliance with safety standards and local traffic regulations.

Qualifications

• Matric / Grade 12 certificate or equivalent.
• Basic computer literacy with strong administrative ability.
• Excellent written and verbal communication skills and a customer-focused attitude.
• Valid South African driver’s license and understanding of local traffic laws and driving regulations.
• Well-groomed, able to stand for long periods, and available to work flexible hours (including weekends and holidays).

Responsibilities

• Greet and assist customers with rental inquiries in a friendly, professional manner.
• Clearly explain rental terms, conditions, and insurance options.
• Address customer concerns promptly to ensure satisfaction.
• Process rental reservations, returns, and extensions accurately and efficiently.
• Verify customer identification and valid driving licenses.
• Handle payments, issue receipts, and maintain accurate records of all transactions.
• Conduct thorough vehicle inspections before and after rentals.
• Report any damages or discrepancies in line with company policies.
• Maintain key-handling protocols and assist with coordinating vehicle availability.
• Adhere to company policies, safety standards, and local traffic regulations.

Skills

Customer service

Attention to detail

Verbal/written comms

Organized

Education

Matric / Grade 12

Tools

Reservation systems

Job description

Woodford Group in East London, Eastern Cape, is seeking a Return and Rental Agent who delivers friendly, efficient service while handling rentals, returns, and vehicle inspections with attention to accuracy.

You will verify customer details, process reservations and payments, maintain records, coordinate vehicle availability, and report damages, ensuring compliance with safety standards and local traffic regulations.