Remote Veterinary Care Coordinator — Evening US Shift

Mascotte | Client & Operations Support for Vets; South Africa; Remote; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

15 days off per calendar year

Off on 7 American public holidays

1 month sabbatical leave fully paid

No commute, no weekend-work, no OVERTI

13th month of paycheck as a bonus

Job summary

Mascotte is hiring a remote front-desk for a U.S. veterinary clinic. You’ll be their care coordinator, the first voice for clients, supporting scheduling, communication, and care navigation from your home office in South Africa.

This role is entirely remote with fixed shifts (3pm-11pm or 6pm-2am SAST, Monday to Friday), no weekend work, and the mornings free. You’ll use veterinary practice software, handle calls and emails, and help build treatment plans with the veterinary team.

Qualifications

• At least 1 year of veterinary clinic or hospital front desk experience.
• Experience with appointment booking, rescheduling and confirmations in a veterinary setting.
• Fluent, professional English with evidence from prior live-calls work.
• Proficient with veterinary practice management software.
• Remote-ready setup with reliable internet (≥25 Mbps) and a quiet workspace.
• Willingness to work fixed shifts: 3pm–11pm or 6pm–2am SAST, Mon–Fri.

Responsibilities

• Client communication via calls, texts, chats, and emails.
• Appointment scheduling, rescheduling, and confirmations.
• Care navigation and follow-up coordination.
• Estimates and treatment plan development with the veterinary team.
• Maintain accurate medical records and workflows.
• Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.

Skills

Veterinary experience

Scheduling experience

English fluency

Tech-savvy

Remote work readiness

Team coordination

Adaptability

VoIP tools

Tools

VoIP tools

Job description

Mascotte is hiring a remote front-desk for a U.S. veterinary clinic. You’ll be their care coordinator, the first voice for clients, supporting scheduling, communication, and care navigation from your home office in South Africa.

This role is entirely remote with fixed shifts (3pm-11pm or 6pm-2am SAST, Monday to Friday), no weekend work, and the mornings free. You’ll use veterinary practice software, handle calls and emails, and help build treatment plans with the veterinary team.