Remote Medical Receptionist & CSR (Remote - U.S. Hours)

Mascotte | Client & Operations Support for Vets; South Africa; Remote; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

15 days off per calendar year

Off on 7 American public holidays

1 month sabbatical leave fully paid

No commute, no weekend-work, no OVERTI

13th month of paycheck as a bonus

Job summary

Mascotte is hiring a remote front-desk for a U.S. veterinary clinic. You’ll be their care coordinator, the first voice for clients, supporting scheduling, communication, and care navigation from your home office in South Africa.

This role is entirely remote with fixed shifts (3pm-11pm or 6pm-2am SAST, Monday to Friday), no weekend work, and the mornings free. You’ll use veterinary practice software, handle calls and emails, and help build treatment plans with the veterinary team.

Qualifications

• At least 1 year of veterinary clinic or hospital front desk experience.
• Experience with appointment booking, rescheduling and confirmations in a veterinary setting.
• Fluent, professional English with evidence from prior live-calls work.
• Proficient with veterinary practice management software.
• Remote-ready setup with reliable internet (≥25 Mbps) and a quiet workspace.
• Willingness to work fixed shifts: 3pm–11pm or 6pm–2am SAST, Mon–Fri.

Responsibilities

• Client communication via calls, texts, chats, and emails.
• Appointment scheduling, rescheduling, and confirmations.
• Care navigation and follow-up coordination.
• Estimates and treatment plan development with the veterinary team.
• Maintain accurate medical records and workflows.
• Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.

Skills

Veterinary experience

Scheduling experience

English fluency

Tech-savvy

Remote work readiness

Team coordination

Adaptability

VoIP tools

Tools

VoIP tools

Job description

Location: Remote — work from anywhere in South Africa

Hours: 3pm - 11pm SAST or 6pm - 2am SAST (U.S. business hours) — your mornings and early afternoons are completely free. No weekends.

The Role

You’ll be the dedicated remote front-desk for one U.S. veterinary clinic — their care coordinator, their client's first voice, part of their team every day. This is real veterinary work, done from home.

What You’ll Be Doing

• Client Communication: Answer and initiate calls, texts, chats, and emails from pet parents with empathy and clarity.
• Appointment Scheduling: Book, reschedule, and confirm visits.
• Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.
• Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.
• Estimates & Treatment Plans: Build estimates in partnership with the veterinary team.
• Records: Keep medical records, notes, and workflows tight and up to date.

Why Mascotte

Mascotte is a fast-growing, tech-enabled company transforming how U.S. veterinary practices operate behind the scenes. We're not a staffing agency — our team members are dedicated, long-term extensions of the clinics they support. Everyone here has lived the vet clinic hustle.

Requirements

Who We're Looking For

• Veterinary experience: At least 1 year of experience in a veterinary clinic or hospital — front desk, reception, practice administration, or client care, with clinic names and employment dates shown in your CV work history.
• Scheduling experience: You've handled appointment booking, rescheduling, and confirmations in a veterinary clinic or hospital.
• Spoken English: You'll be on live calls with American pet owners all day. Fluent, professional English is essential — and we assess it based on evidence, not self‑rating, including prior phone‑based roles serving English‑speaking clients and fluent, well‑written free‑text application answers.
• Tech‑comfortable: Hands‑on with veterinary practice management software — you can name the systems you've used and describe your day‑to‑day work in them. Experience with VoIP tools is a plus.
• Team‑oriented: Experience coordinating with veterinarians and clinic teams to keep communication and follow‑up moving.
• Remote‑ready: You can describe a specific remote‑work setup: fibre or fixed internet of at least 25 Mbps, backup power that lets you work through load shedding (inverter, UPS, or generator), and a quiet dedicated space for taking calls.
• Fixed‑shift availability: You can work the fixed shift you're assigned — either 3pm-11pm SAST or 6pm-2am SAST, Monday to Friday — on a permanent, long‑term basis. We assess this based on the evidence in your CV, including your current commitments and any prior sustained evening or night shift work.

Benefits

• 15 days off per calendar year
• Off on 7 American public holidays
• 1 month of sabbatical leave fully paid every 4 years in addition to annual PTO allowance
• No commute, no weekend‑work, no overtime, no rotating shifts
• 13th month of paycheck as a performance bonus every 12 months