Remote Customer Experience Representative

Placements24; Benoni; Hybride; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Fully remote work environment

Health and dental insurance

Paid time off and holidays

Ongoing training and development

Résumé du poste

Placements24 is seeking a Remote Customer Experience Representative to support customers from Benoni, delivering friendly assistance via phone, email, and chat. You will be the first point of contact, resolve issues, and help customers get the most from our client's products and services.

This role emphasizes communication, problem-solving, and building lasting relationships in a fully remote setting. You will collaborate with teams, maintain accurate records in the CRM, and contribute to

Qualifications

• Experience in a customer service or support role, preferably remote.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency with CRM software and other customer support tools.
• Ability to work independently and manage time effectively in a remote setting.
• Customer-first attitude and strong problem-solving skills.

Responsabilités

• Handle inbound inquiries via phone, email, and chat professionally and promptly.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Document customer interactions and resolutions in the CRM system.
• Identify opportunities to enhance the customer experience and contribute to service improvements.
• Build rapport with customers and foster loyalty.

Connaissances

Customer service

Communication

Problem-solving

Remote work

Time management

Outils

CRM software

Support tools

Description du poste

About the Role

Our client is looking for an empathetic and customer-centric Remote Customer Experience Representative to join their dedicated team, supporting customers remotely from Benoni . In this role, you will be the primary point of contact for customers, providing support, resolving issues, and ensuring a positive overall experience with our client's products and services. You will handle inquiries through various channels, including phone, email, and chat, striving to build strong customer relationships and maintain high satisfaction rates. This is a great opportunity for individuals who excel at communication and problem-solving in a virtual setting.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify opportunities to enhance the customer experience and contribute to service improvements.
• Build rapport with customers, fostering loyalty and ensuring their needs are met effectively.

Requirements

• Previous experience in a customer service or support role, preferably in a remote capacity.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency in using CRM software and other customer support tools.
• Ability to work independently, manage time effectively, and maintain productivity in a remote environment.
• Strong problem-solving skills and a customer-first attitude.
• Reliable internet connection and a suitable home office setup.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote work environment offering excellent flexibility.
• Comprehensive health and dental insurance coverage.
• Paid time off and company holidays.
• Ongoing training and professional development opportunities.