Remote Tour Operations Coordinator

Placements24; Soweto; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work arrangement

Travel industry discounts

Professional development opportunities

Growth-oriented team

Job summary

Placements24 is seeking a highly organized Remote Tour Operations Coordinator to manage logistical aspects of diverse tour packages from a fully remote location. You will coordinate bookings, liaise with suppliers, and develop itineraries while supporting operations across regions, including Soweto.

The role emphasizes strong communication, meticulous planning, and proactive problem solving to deliver exceptional travel experiences for clients and partners.

Qualifications

• Proven experience in tour operations or travel coordination within tourism.
• Strong organizational skills and ability to meet multiple deadlines.
• Proficient with booking systems and standard office software.
• Excellent communication and interpersonal abilities for suppliers and clients.
• Ability to work independently in a remote setting.

Responsibilities

• Coordinate and manage daily tour operations and logistics.
• Liaise with tour guides, transport, and accommodations to confirm bookings.
• Develop detailed itineraries and operational schedules.
• Handle customer inquiries before and during travel.
• Monitor tours, identify issues, and implement solutions.
• Process payments and manage supplier invoices.

Skills

Tour operations experience

Travel coordination

Multitasking

Supplier liaison

Remote work

Communication skills

Education

Experience in tourism industry

Tools

Booking systems

Office software

Job description

Our client is seeking a highly organized and detail-oriented Remote Tour Operations Coordinator to manage the logistical aspects of their diverse tour packages. Operating entirely from a remote location, you will be responsible for coordinating bookings, liaising with suppliers, managing itineraries, and ensuring smooth operations for tours offered across various regions. This role requires excellent communication skills, meticulous planning, and a proactive approach to problem-solving, supporting the operational needs of a growing travel company with clients and operations relevant to the Soweto area and beyond. You will play a key role in delivering exceptional travel experiences.

Key Responsibilities

• Coordinate and manage daily tour operations, ensuring all logistical elements are in place.
• Liaise with tour guides, transportation providers, accommodation partners, and other suppliers to confirm bookings and arrangements.
• Develop and maintain detailed tour itineraries and operational schedules.
• Handle customer inquiries regarding tour operations and provide necessary support before and during travel.
• Monitor tour activities, identify potential issues, and implement solutions proactively.
• Process payments and manage supplier invoices related to tour operations.

Requirements

• Proven experience in tour operations, travel coordination, or a similar role within the tourism industry.
• Excellent organizational skills with a strong ability to manage multiple tasks and deadlines.
• Proficiency in using booking systems and standard office software.
• Strong communication and interpersonal skills for effective supplier and client interaction.
• Ability to work independently, manage time effectively, and troubleshoot issues in a remote setting.

Benefits

• Competitive annual salary with potential for performance-based bonuses.
• Fully remote work arrangement offering significant flexibility.
• Access to travel industry discounts and potential for familiarization trips.
• Opportunities for professional development in tour operations management.
• Be part of a dynamic and growing tourism company that values efficiency and customer satisfaction.