No Remote Travel & Tourism Operations Specialist

Placements24; Gqeberha; Remote; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Discounted travel opportunities

Health insurance package

Supportive team environment

Job summary

Placements24 in Port Elizabeth is seeking a Travel & Tourism Operations Specialist to manage tour operations, bookings, and itineraries in a hands-on role.

You will liaise with hotels, transport providers and activity operators, handle inquiries, and maintain accurate records while ensuring top-quality customer service for travelers exploring the Eastern Cape and beyond.

Qualifications

• 3 years+ of experience in travel operations, tour management, or related field.
• Strong knowledge of SA travel destinations.
• Excellent organizational, communication, and customer service skills.
• Proficiency in using booking systems and office productivity software.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Coordinate and manage all aspects of tour operations, including bookings, reservations, and itinerary planning.
• Liaise with hotels, transport providers, and activity operators for smooth service delivery.
• Handle customer inquiries, resolve issues, and provide pre- and post-trip support.
• Maintain accurate records of bookings, payments, and client information.
• Develop and update operational procedures to improve efficiency and client satisfaction.
• Stay informed about travel regulations, destinations, and industry best practices.

Skills

Travel operations

Tour management

Customer service

Organizational skills

Communication skills

Office software

Booking systems

Multi-tasking

Tools

Booking systems

Office software

Job description

About the Role

Our client is seeking a dedicated and detail-oriented Travel & Tourism Operations Specialist to join their team in Port Elizabeth . This non-remote role is essential for managing the intricate details of tour operations, ensuring seamless travel experiences for clients. You will be responsible for coordinating bookings, managing supplier relationships, and providing excellent customer service to travelers exploring the beautiful landscapes of the Eastern Cape and beyond. This is an ideal opportunity for an individual passionate about travel and dedicated to delivering exceptional service within a hands‑on operational capacity.

Key Responsibilities

• Coordinate and manage all aspects of tour operations, including bookings, reservations, and itinerary planning.
• Liaise with hotels, transport providers, and activity operators to ensure smooth service delivery.
• Handle customer inquiries, resolve issues, and provide exceptional pre- and post-trip support.
• Maintain accurate records of bookings, payments, and client information.
• Develop and update operational procedures to enhance efficiency and client satisfaction.
• Stay informed about travel regulations, destination information, and industry best practices.

Requirements

• Minimum of 3 years of experience in travel operations, tour management, or a related field.
• Strong knowledge of the travel and tourism industry, with specific familiarity of South African destinations.
• Excellent organizational, communication, and customer service skills.
• Proficiency in using booking systems and office productivity software.
• Ability to work under pressure and manage multiple tasks in a fast‑paced environment.

Benefits

• Competitive annual salary and potential for travel-related bonuses.
• Opportunity to work in the vibrant tourism sector of Port Elizabeth .
• Access to discounted travel opportunities and familiarization trips.
• Comprehensive health insurance package.
• A supportive team environment focused on customer satisfaction and operational excellence.