Remote Hotel Booking Specialist

Placements24; Gauteng; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Remote work flexibility

Health insurance

Training & development

Team-building activities

Job summary

Placements24 is seeking a highly organized Remote Hotel Booking Specialist to support clients worldwide from a virtual team, handling reservations and inquiries with excellence.

You will manage hotel bookings, respond to queries, and resolve issues using online platforms and CRM/GDS tools in a remote setting.

This role offers flexible hours, health coverage, and ongoing professional development within a global hospitality environment.

Qualifications

• Experience in hotel reservations or travel industry.
• Proficiency with online booking platforms, GDS, and CRM software.
• Excellent written and verbal communication in English.

Responsibilities

• Process and confirm hotel reservations through booking channels.
• Respond to client inquiries via phone, email, and chat.
• Handle modifications, cancellations, and special requests.
• Identify and resolve booking issues to ensure client satisfaction.
• Collaborate with hotel partners to confirm bookings and address issues.
• Maintain knowledge of booking systems, policies, and trends.

Skills

Hotel reservations

Customer service

GDS

CRM software

English

Remote work

Tools

Booking platforms

CRM systems

GDS

Job description

About the Role

Our client is looking for a highly organized and customer-focused Remote Hotel Booking Specialist to join their dynamic virtual team, supporting operations remotely from Tembisa. In this role, you will manage all aspects of hotel reservations, ensuring a seamless booking process for clients worldwide. You will leverage your expertise in online travel platforms and exceptional communication skills to provide outstanding support, coordinate special requests, and resolve booking-related issues efficiently. This is a unique opportunity to contribute to a leading hospitality service provider while enjoying the flexibility of a remote work arrangement.

Key Responsibilities

• Process and confirm hotel reservations accurately and efficiently through various booking channels.
• Respond to client inquiries via phone, email, and chat, providing information on availability, rates, and amenities.
• Handle booking modifications, cancellations, and special requests with attention to detail.
• Proactively identify and resolve any booking discrepancies or issues to ensure client satisfaction.
• Collaborate with hotel partners to confirm bookings and address any operational challenges.
• Maintain up-to-date knowledge of booking systems, travel policies, and industry trends.

Requirements

• Previous experience in hotel reservations, travel agency operations, or a customer service role within the hospitality industry.
• Proficiency with online booking platforms, Global Distribution Systems (GDS), and customer relationship management (CRM) software.
• Excellent written and verbal communication skills in English.
• Strong organizational skills and the ability to manage multiple tasks simultaneously in a remote setting.
• A self-starter attitude with a commitment to providing exceptional remote customer support.

Benefits

• Competitive annual salary.
• Flexible remote working hours, allowing for a healthy work-life balance.
• Comprehensive health insurance coverage.
• Access to online training and professional development resources.
• A supportive virtual team environment with regular remote team-building activities.