Remote Telecoms Support Specialist | Customer Care Pro

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work

Health benefits

Paid training

Performance bonuses

Supportive team culture

Job summary

Placements24 is seeking a Telecoms Customer Support Specialist to join its remote team and provide high-quality technical assistance to clients across the region. You will handle inquiries by phone, email, and chat, resolve issues, and guide customers through setup and maintenance.

The role emphasizes patient, technical aptitude, and a commitment to delivering excellent customer experience in a fast-paced, remote environment, with training and opportunities for growth.

Qualifications

• High school diploma or equivalent; IT or telecom certifications are a plus.
• 1–2 years in customer or technical support, preferably telecom.
• Familiar with networking basics and mobile technologies.
• Excellent communication and problem-solving skills.
• Able to work independently in a remote setting.
• Proficient with CRM software and standard office tools.

Responsibilities

• Answer inquiries via phone, email, and chat with accurate solutions.
• Troubleshoot connectivity, voice, and mobile device issues.
• Guide customers on setup and basic maintenance of equipment.
• Escalate complex issues to higher-level teams when needed.
• Log interactions and resolutions in the CRM system.
• Contribute to knowledge base and support documentation.

Skills

Networking concepts (Wi-Fi, routers,.5

Education

High school diploma

Tools

CRM software

Office productivity tools

Job description

Placements24 is seeking a Telecoms Customer Support Specialist to join its remote team and provide high-quality technical assistance to clients across the region. You will handle inquiries by phone, email, and chat, resolve issues, and guide customers through setup and maintenance.

The role emphasizes patient, technical aptitude, and a commitment to delivering excellent customer experience in a fast-paced, remote environment, with training and opportunities for growth.