Remote Telecommunications Field Technician

Placements24; George; Hybrid; ZAR 180,000 - 300,000; Part time

Benefits offered by this job

Remote-first environment

Travel allowances

Tools provided

Certifications support

Competitive contract rate

Job summary

Placements24 is seeking a Remote Telecommunications Field Technician to join a fully remote team with on-site travel to client sites in George and surrounding areas. You will install, maintain, and repair telecom equipment, solving complex network issues while working independently from a home office.

Travel to client sites in the George, Western Cape region is occasional but essential. The role requires proven telecom experience, fiber/VoIP knowledge, and strong diagnostic skills.

Qualifications

• Proven experience as a Telecommunications Technician or similar field.

Responsibilities

• Install, configure, and troubleshoot telecom hardware and software.
• Perform routine maintenance and upgrades on network infrastructure and customer premises equipment.
• Diagnose and resolve issues related to voice, data, and video services.
• Respond to service tickets and provide timely on-site or remote support.
• Ensure work meets company standards and safety regulations.
• Document all service activities including installation details and resolutions.
• Communicate clearly with customers about issues and solutions.
• Collaborate with remote support to escalate complex issues.
• Maintain inventory of tools and equipment and ensure they are serviceable.
• Adhere to quality control measures to ensure customer satisfaction.

Skills

Telecom technician experience

Fiber optics

VoIP & data networks

Diagnostic tools proficiency

Read schematics & manuals

Customer service

Driver's license & vehicle

Remote work discipline

Structured cabling

Time management

Tools

Diagnostics equipment

Job description

About the Role

Our client, a leading provider of telecommunications services, is looking for a dedicated and experienced Remote Telecommunications Field Technician to join their fully remote team. This role is designed for an individual who thrives on solving technical challenges and can provide on-site support across various locations as needed, while primarily operating from a remote setup. You will be instrumental in ensuring the successful installation, maintenance, and repair of telecommunications equipment for our diverse client base. This position requires a proactive approach, excellent problem-solving skills, and the ability to work independently with minimal supervision. As a remote-first role, we provide the necessary tools and support for you to excel from your home office, with occasional travel to client sites within the George, Western Cape region and surrounding areas.

Key Responsibilities

• Perform installations, configurations, and troubleshooting of telecommunications hardware and software.
• Conduct routine maintenance and upgrades on network infrastructure and customer premises equipment.
• Diagnose and resolve technical issues related to voice, data, and video services.
• Respond to service tickets and emergency calls, providing timely and effective on-site support.
• Ensure all work is performed according to company standards and safety regulations.
• Document all service activities, including installation details, troubleshooting steps, and resolutions.
• Communicate effectively with customers, providing clear explanations of technical issues and solutions.
• Collaborate with the remote support team to escal complex issues and share knowledge.
• Maintain an inventory of tools and equipment, ensuring they are in good working order.
• Adhere to strict quality control measures to ensure customer satisfaction.

Requirements

• Proven experience as a Telecommunications Technician or in a similar technical field.
• Strong knowledge of telecommunications systems, including fiber optics, DSL, VoIP, and mobile networks.
• Proficiency in using diagnostic tools and testing equipment.
• Ability to read and interpret technical manuals, schematics, and blueprints.
• Excellent problem-solving and analytical skills.
• Strong customer service orientation and communication skills.
• Must possess a valid driver's license and a reliable vehicle for travel to client sites.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with structured cabling and network installations.
• Flexibility to travel within the George, Western Cape region as required.

Benefits

• Competitive contract rate.
• Flexibility of a remote-first work environment.
• Travel allowances and mileage reimbursement.
• Provision of necessary tools and equipment.
• Opportunities for skill development and certifications.
• Contribution to a leading telecommunications service provider.
• Regular performance feedback and support from the remote management team.
• Exposure to diverse technical challenges across various client environments.