Remote Telecom Installation & Troubleshooting Specialist

Placements24; Bloemfontein; Hybride; ZAR 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Remote work flexibility

Advanced diagnostic tools

Training opportunities

Team collaboration

Résumé du poste

Placements24 is seeking a Telecommunications Installation Technician to provide remote support for network infrastructure deployments. You will guide field technicians and end-users through troubleshooting steps and install/configure telecom equipment remotely, ensuring reliable network services.

The role emphasizes strong problem-solving, clear remote communication, and collaboration with internal teams to improve remote support processes and documentation.

Qualifications

• Experience in telecommunications installation, maintenance, or support.
• Proficiency with network diagnostic tools and protocols (e.g., TCP/IP, DNS, DHCP).
• Familiarity with routers, switches, and modems.

Responsabilités

• Provide remote technical assistance for installation and setup of telecommunications equipment.
• Guide field technicians and customers through troubleshooting of network connectivity and hardware issues.
• Utilize remote diagnostic tools to assess network performance and identify problems.
• Document remote support interactions and resolutions.
• Collaborate with internal teams to resolve technical challenges affecting installations.
• Contribute to remote support documentation and best practices.

Connaissances

Telecommunications installation

Networking basics

Networking hardware

Remote communication

Customer service

Formation

High school diploma

Outils

TCP/IP tools

DNS

DHCP

Description du poste

Placements24 is seeking a Telecommunications Installation Technician to provide remote support for network infrastructure deployments. You will guide field technicians and end-users through troubleshooting steps and install/configure telecom equipment remotely, ensuring reliable network services.

The role emphasizes strong problem-solving, clear remote communication, and collaboration with internal teams to improve remote support processes and documentation.