Remote Technical Support Specialist — Solve & Delight Users

Placements24

Durban

Hybrid

ZAR 240,000 - 360,000

Full time

9 days ago

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Benefits offered by this job

Competitive remuneration package

Medical and dental benefits

Generous leave policy

Continuous learning & development

Modern remote work tools and platforms

Inclusive company culture

Job summary

Placements24 is seeking a skilled Technical Support Specialist to join a remote-first team, delivering exceptional support to users in a virtual environment. The role emphasizes solving complex technical problems, documenting interactions, and contributing to knowledge bases.

The ideal candidate has 3+ years in technical support, strong networking and software knowledge, and comfort with remote work. This position offers competitive remuneration and ongoing professional development in a fully

Qualifications

3+ years in technical support or IT helpdesk.
Strong understanding of computer systems, networks, and software.
Comfortable working in a fully remote setup.

Responsibilities

Provide remote technical support to end-users, addressing hardware, software, and network issues.
Diagnose and resolve technical problems through effective questioning and troubleshooting techniques.
Guide users through step-by-step solutions and clearly explain technical procedures.
Install, configure, and update software and hardware as required.
Maintain accurate records of customer interactions, issues, and resolutions in the support system.
Identify and escalate unresolved issues to senior technical staff or development teams.
Contribute to the creation and maintenance of technical documentation and FAQs.
Proactively identify opportunities to improve user experience and system performance.
Stay up-to-date with the latest technological advancements and product updates.