Remote Technical Support Engineer for Cloud & Systems

Placements24; Rustenburg; Hybrid; ZAR 400,000 - 560,000; Full time

Benefits offered by this job

Fully remote position with flexible工作

Home office setup allowance

Paid time off and holidays

Career advancement opportunities

Job summary

Placements24 is seeking a Remote Technical Support Engineer to join a global team. You will diagnose and resolve complex software and hardware issues, support customers remotely, and work with engineering to identify root causes and fixes.

The role emphasizes proactive problem-solving, documentation, and collaboration with product teams, with a remote-first setup and a strong growth culture.

Qualifications

• Experience as Technical Support Engineer, Systems Admin, or similar role.
• Strong knowledge of Windows, Linux, macOS and networking protocols.
• Scripting skills (Python, Bash) are highly desirable.
• Experience with cloud platforms and virtualization.

Responsibilities

• Diagnose, troubleshoot, and resolve complex software and hardware issues for customers.
• Provide expert support via phone, email, and remote desktop tools.
• Escalate unresolved issues with detailed documentation to engineering teams.

Skills

Windows

Linux

macOS

Networking

Education

Bachelor's degree in Computer Science/Engineering or related field

Tools

Python

Bash

AWS

Azure

GCP

Job description

Placements24 is seeking a Remote Technical Support Engineer to join a global team. You will diagnose and resolve complex software and hardware issues, support customers remotely, and work with engineering to identify root causes and fixes.

The role emphasizes proactive problem-solving, documentation, and collaboration with product teams, with a remote-first setup and a strong growth culture.