Remote Technical Support Engineer, Software Solutions

Placements24; Klerksdorp; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive health coverage

Retirement savings options

Paid time off

Remote-first, flexible work

Job summary

Placements24 is seeking a highly skilled Technical Support Engineer for a fully remote role to support clients globally. You will diagnose complex software issues, guide advanced troubleshooting, and ensure optimal performance of our industrial automation software.

Responsibilities include expert-level support via remote channels, collaboration with development/QA, documentation, and on-call coverage. A strong background in software support, analytics, and customer focus is essential.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field or equivalent practical experience.
• 4+ years in technical software support or similar engineering role.
• Knowledge of software troubleshooting methodologies and tools.
• Proficiency in at least one scripting or programming language (Python, Java, C++).
• Understanding of Windows and Linux operating systems and network protocols.

Responsibilities

• Provide advanced technical support for software products via remote channels (phone, email, video).
• Diagnose, troubleshoot, and resolve complex defects and performance issues.
• Analyze logs and diagnostic data to pinpoint root causes.
• Collaborate with development and QA to reproduce and fix bugs.
• Create and maintain technical documentation and knowledge bases.
• Assist customers with installation, configuration and upgrades.
• Educate customers on best practices for using our software.
• Manage multiple support requests with timely resolution and customer satisfaction.
• Relay customer feedback to the development team for product improvement.
• Participate in on-call rotation for urgent escalations.

Skills

Scripting languages

Operating systems

Remote support

Analytical thinking

Customer focus

Education

Bachelor's degree (CS/Engineering/related)

Job description

Placements24 is seeking a highly skilled Technical Support Engineer for a fully remote role to support clients globally. You will diagnose complex software issues, guide advanced troubleshooting, and ensure optimal performance of our industrial automation software.

Responsibilities include expert-level support via remote channels, collaboration with development/QA, documentation, and on-call coverage. A strong background in software support, analytics, and customer focus is essential.