Remote Technical Support Engineer - Advanced Solutions

Placements24; Centurion; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive salary

Learning & development opportunities

Career progression

Job summary

Placements24 is seeking a Remote Technical Support Engineer to join a remote-first team. You will diagnose and resolve complex software and hardware issues, documenting steps and guiding clients through solutions.

You will work with cross-functional teams, escalate as needed, and contribute to knowledge base and training sessions. A strong background in multiple OS and networking, plus scripting (Python/Bash) is preferred.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

Responsibilities

• Provide in-depth technical support and troubleshooting via remote channels.
• Analyze and diagnose complex technical issues, identify root causes, and implement solutions.
• Document all activities, troubleshooting steps, resolutions, and customer interactions in the tracking system.
• Escalate unresolved issues to senior engineers or product teams with full details.
• Develop and maintain technical documentation, including FAQs and knowledge base articles.
• Conduct remote training sessions for clients on product usage and best practices.
• Collaborate with cross-functional teams to ensure a seamless support experience.
• Stay updated on latest technological advancements relevant to product offerings.

Skills

Technical problem solving

Remote communication

OS and networking knowledge

Analytical thinking

Python Bash scripting

Education

Bachelor's degree in CS/Engineering or equivalent

Tools

Python

Bash

Job description

Placements24 is seeking a Remote Technical Support Engineer to join a remote-first team. You will diagnose and resolve complex software and hardware issues, documenting steps and guiding clients through solutions.

You will work with cross-functional teams, escalate as needed, and contribute to knowledge base and training sessions. A strong background in multiple OS and networking, plus scripting (Python/Bash) is preferred.