Remote Technical Support Specialist - Resolve & Elevate Tech

Placements24; Durban; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Remote work environment

Job summary

Placements24 is seeking a Technical Support Specialist to join our innovative team, working remotely to assist clients across time zones. This role emphasizes expert troubleshooting, clear guidance, and excellent customer service in a remote-first environment.

You will diagnose and resolve complex issues, document steps for the knowledge base, and collaborate with engineering to drive product improvements. Durban-area meetings may be required occasionally.

Qualifications

• Proven experience in a technical support or IT helpdesk role.
• Strong understanding of software, hardware, and network troubleshooting.
• Exceptional written and verbal communication for remote collaboration.

Responsibilities

• Diagnose and resolve complex technical issues reported by customers.
• Provide clear, concise, and accurate technical guidance and solutions.
• Document technical solutions, troubleshooting steps, and known issues for the knowledge base.
• Collaborate with engineering and product teams to identify and address product bugs and improvements.
• Stay up-to-date with product updates and new technologies to offer the best possible support.

Skills

Technical troubleshooting

Analytical thinking

Written and verbal communication

Remote support

Tools

Remote support tools

Ticketing systems

Job description

Placements24 is seeking a Technical Support Specialist to join our innovative team, working remotely to assist clients across time zones. This role emphasizes expert troubleshooting, clear guidance, and excellent customer service in a remote-first environment.

You will diagnose and resolve complex issues, document steps for the knowledge base, and collaborate with engineering to drive product improvements. Durban-area meetings may be required occasionally.