Remote Technical Support Specialist, Home Security

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote position

Work-from-home setup stipend

Career development opportunities

Job summary

Placements24 is seeking a Customer Support Specialist for a fully remote position based in South Africa. You will guide customers through setup, operation and troubleshooting of home security systems, handling inquiries via phone, email and chat.

Strong diagnostic and problem-solving skills, experience with CRM systems, and the ability to work independently in a remote environment are essential. Flexible hours including evenings/weekends may be required.

Qualifications

• Experience in technical support or customer service.
• Strong troubleshooting skills for electronic devices or software.
• Good written and verbal communication; ability to explain technical concepts clearly.

Responsibilities

• Provide first-level technical support via phone, email and chat.
• Troubleshoot hardware and software issues with diagnostic steps.
• Assist customers with installation, configuration and integration with smart home devices.
• Document all interactions and resolutions in the CRM system.
• Elevate complex issues to senior support or engineering teams.

Skills

Technical support

Customer service

Troubleshooting

Networking basics

CRM software

Education

High school diploma

Technical certification (plus)

Tools

CRM systems

Ticketing systems

Job description

Placements24 is seeking a Customer Support Specialist for a fully remote position based in South Africa. You will guide customers through setup, operation and troubleshooting of home security systems, handling inquiries via phone, email and chat.

Strong diagnostic and problem-solving skills, experience with CRM systems, and the ability to work independently in a remote environment are essential. Flexible hours including evenings/weekends may be required.