Remote Technical Support Specialist

Placements24; Randburg; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work

Randburg hub access (optional)

Career development

Job summary

Placements24 is seeking a Customer Support Specialist to join our dynamic tech solutions team. The role offers remote work with optional access to a Randburg hub, ideal for those who enjoy occasional in-person collaboration.

You will handle diverse customer inquiries, troubleshoot issues, and guide users through product usage. We value clear communication, patience, and strong problem-solving skills to deliver exceptional experiences.

Qualifications

• Experience in customer service or technical support.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly.
• Proficiency with helpdesk software and CRM systems.

Responsibilities

• Provide timely customer support via phone, email, and chat.
• Troubleshoot software and hardware issues.
• Guide customers through product setup and usage.
• Document all interactions and resolutions in the CRM system.
• Escalate complex issues to senior support when needed.
• Contribute to knowledge base articles and FAQs.
• Collect customer feedback to improve products and services.
• Attend virtual meetings and Randburg hub events.

Skills

Customer service

Technical support

Communication

Problem-solving

Time management

Education

High school diploma

Tools

Helpdesk software

CRM software

Job description

Placements24 is seeking a Customer Support Specialist to join our dynamic tech solutions team. The role offers remote work with optional access to a Randburg hub, ideal for those who enjoy occasional in-person collaboration.

You will handle diverse customer inquiries, troubleshoot issues, and guide users through product usage. We value clear communication, patience, and strong problem-solving skills to deliver exceptional experiences.