Remote Technical Support Engineer — Global Reach

Placements24; Gqeberha; Hybrid; ZAR 420,000 - 700,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote

Health insurance

Stock options

Professional development

High-performance hardware

Flexible hours

Collaborative remote culture

Job summary

Placements24 is seeking a Remote Customer Support Engineer to join a fully remote team. You will provide advanced technical assistance, troubleshoot complex issues, and collaborate with engineering to address bugs and feature requests.

Your role requires strong communication, a proactive mindset, and the ability to work independently in a distributed environment. A home office with reliable internet is essential, and the position offers flexibility and professional growth.

Qualifications

• 5+ years in technical/support or related role, preferably remote.
• Strong problem-solving and communication skills for diverse audiences.
• Experience with remote support tools and ticketing systems.

Responsibilities

• Provide high-level technical support for complex customer issues via remote channels.
• Diagnose and resolve software, hardware, and network problems across platforms.
• Analyze tickets to identify root causes and implement solutions.
• Develop and maintain knowledge base and troubleshooting guides.
• Collaborate with engineering/product teams on bugs and feature requests.
• Conduct remote training sessions for customers on product usage.

Skills

Cloud SaaS

Education

Bachelor's degree in CS/Engineering or related field

Tools

Jira Service Management

Zendesk

CRM software

Job description

Placements24 is seeking a Remote Customer Support Engineer to join a fully remote team. You will provide advanced technical assistance, troubleshoot complex issues, and collaborate with engineering to address bugs and feature requests.

Your role requires strong communication, a proactive mindset, and the ability to work independently in a distributed environment. A home office with reliable internet is essential, and the position offers flexibility and professional growth.