Senior Remote Technical Support Engineer - Global Flexible

Placements24; Soweto; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Health insurance

Professional development

Access to cutting-edge technologies

Team events

Job summary

Placements24 is seeking a Remote Technical Support Engineer to join a global, fully remote team. You will diagnose and resolve advanced technical issues, document solutions, and collaborate with engineering to improve products.

The role emphasizes autonomy, strong problem-solving, and exceptional customer communication. Ideal candidates will have a Bachelor's in a technical field, 5+ years in technical support or system administration, and proficiency in scripting (Python/Bash) with solid

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience.
• Strong analytical, problem-solving and debugging skills.
• Excellent written and verbal communication for technical docs and customer interactions.

Responsibilities

• Provide advanced technical support for complex hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve intricate technical problems escalated from lower support tiers.
• Analyze logs, error messages, and performance data to identify root causes.

Skills

Analytical thinking

Communication

Autonomy

Time management

Education

Bachelor's degree in CS/Engineering

Tools

Python

Bash

Job description

Placements24 is seeking a Remote Technical Support Engineer to join a global, fully remote team. You will diagnose and resolve advanced technical issues, document solutions, and collaborate with engineering to improve products.

The role emphasizes autonomy, strong problem-solving, and exceptional customer communication. Ideal candidates will have a Bachelor's in a technical field, 5+ years in technical support or system administration, and proficiency in scripting (Python/Bash) with solid