Remote Cloud Support Engineer for Enterprise Clients

Placements24; Upington; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Company-provided equipment

Profit sharing

Medical aid and life insurance

Job summary

Placements24 is seeking a Remote Technical Support Engineer for a global cloud infrastructure leader. You will provide advanced support to enterprise clients, troubleshoot complex cloud, server, and network issues, and contribute to knowledge sharing from your home office.

Join a world-class remote engineering team delivering reliable, scalable cloud services. Excellent diagnostic and communication skills are essential, along with a strong technical foundation and a proactive problem-solving

Qualifications

• 4–5 years in technical support or system engineering with cloud focus.
• Experience troubleshooting IT infrastructure (servers, networks, storage).
• Strong knowledge of cloud platforms (AWS, Azure, GCP) and related services.
• Excellent diagnostic and problem-solving skills with a methodical approach.
• Superior written and verbal communication, capable of explaining technical details to diverse audiences.
• Ability to work autonomously and manage demanding workloads remotely.
• Scripting experience (Python, Bash) is a plus; relevant certifications are desirable.

Responsibilities

• Provide advanced technical support for cloud infrastructure services to enterprise clients.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
• Analyze system logs, performance metrics, and error reports to identify root causes.
• Escalate unresolved issues to senior engineers or development teams with thorough documentation.
• Develop and maintain detailed technical documentation, including guides and best practices.
• Collaborate with client technical teams to implement solutions and ensure successful integration.
• Participate in on-call rotation to provide 24/7 support for critical client issues.
• Stay current with emerging cloud technologies and industry trends.
• Contribute to internal knowledge sharing and training for support teams.
• Ensure client satisfaction through prompt, accurate, and professional technical assistance.

Skills

Cloud troubleshooting

Remote work autonomy

Diagnostic skills

Communication skills

Scripting (Python/Bash)

Problem-solving

Education

Bachelor's degree in Computer Science or related field

Tools

AWS

Azure

GCP

Job description

Placements24 is seeking a Remote Technical Support Engineer for a global cloud infrastructure leader. You will provide advanced support to enterprise clients, troubleshoot complex cloud, server, and network issues, and contribute to knowledge sharing from your home office.

Join a world-class remote engineering team delivering reliable, scalable cloud services. Excellent diagnostic and communication skills are essential, along with a strong technical foundation and a proactive problem-solving