Technical Support Agent

Placements24; Noord-Kaap; Hybrid; ZAR 223,000 - 335,000; Full time

Benefits offered by this job

Competitive salary with remote work

Fully remote position

Comprehensive health coverage

Access to online training resources

Collaborative remote team environment

Job summary

Placements24 is seeking a skilled Technical Support Agent to join a distributed, fully remote team. You will assist clients remotely, troubleshooting hardware, software, and network issues while maintaining high customer satisfaction and clear communication.

Based in a remote environment, you will collaborate with IT professionals, document resolutions, and guide users through step-by-step fixes, with emphasis on user empowerment and continuous learning.

Qualifications

• Proven experience in a Technical Support role, preferably remote.
• Strong knowledge of Windows, macOS and Office productivity software.
• Familiarity with network troubleshooting tools and concepts.
• Excellent communication skills and ability to explain technical concepts to non-technical users.
• Patient, customer-focused approach to problem-solving.
• High school diploma or equivalent; IT certifications are a significant advantage.

Responsibilities

• Provide remote technical support to end-users experiencing hardware, software, or network problems.
• Diagnose issues accurately and guide users through step-by-step solutions.
• Install, configure, and update software and operating systems as required.
• Document support tickets, resolutions, and user guides with thorough detail.
• Escalate complex technical problems to higher-level support staff when necessary.
• Assist users with basic network troubleshooting and connectivity issues.

Skills

Excellent communication skills

Patient and customer-focused

Remote work experience

Clear explanations to non-technical

Education

High school diploma or equivalent

IT certifications advantageous

Tools

Network troubleshooting tools

Job description

About the Role

Our client is seeking a skilled and responsive Technical Support Agent to join their distributed team, serving clients remotely with ties to Kimberley . You will provide essential technical assistance to users, troubleshooting and resolving issues related to software, hardware, and network connectivity. This role is critical for maintaining operational efficiency and ensuring customer satisfaction. Working remotely, you will collaborate with a team of IT professionals, contributing to a culture of technical problem-solving and user empowerment, all while enjoying the flexibility of remote work.

Key Responsibilities

• Provide remote technical support to end-users experiencing hardware, software, or network problems.
• Diagnose issues accurately and guide users through step-by-step solutions.
• Install, configure, and update software and operating systems as required.
• Document support tickets, resolutions, and user guides with thorough detail.
• Escalate complex technical problems to higher-level support staff when necessary.
• Assist users with basic network troubleshooting and connectivity issues.

Requirements

• Proven experience in a Technical Support role, preferably in a remote setting.
• Strong knowledge of common operating systems (Windows, macOS) and office productivity software.
• Familiarity with network troubleshooting tools and concepts.
• Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Patient and customer-focused approach to problem-solving.
• High school diploma or equivalent; IT certifications are a significant advantage.

Benefits

• Competitive salary with remote work benefits.
• Fully remote position, offering significant work-life balance.
• Comprehensive health coverage.
• Access to online training resources for continuous learning.
• A collaborative remote team environment.