Remote Installation & Configuration Technician

Placements24; Soweto; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Professional development & certs

Health & wellness benefits

Innovative company culture

Job summary

Placements24 is seeking a skilled Remote Installation & Configuration Technician to join a fully remote team supporting clients around Soweto, Gauteng. You will guide customers and field technicians, perform remote installations, and troubleshoot issues to ensure reliable performance.

The ideal candidate has experience in remote technical support or installation roles, with strong hardware/software setup knowledge and basic networking.

Qualifications

• Experience in remote technical support or installation roles.
• Solid knowledge of hardware installation and software setup.
• Basic networking knowledge.
• Excellent communication and patient explanations.
• Ability to work independently and meet performance targets.
• Home office with reliable high-speed internet.

Responsibilities

• Provide remote assistance for installation and setup of new equipment and software.
• Guide customers and field technicians through configuration processes to ensure proper system operation.
• Troubleshoot and resolve technical issues during remote installation and configuration phases.
• Develop and update clear installation guides and user documentation.
• Collaborate with support and engineering teams to resolve complex problems.
• Maintain logs of all support interactions and resolutions in the ticketing system.

Skills

Remote support

Installation

Configuration

Network basics

Tools

Remote desktop tools

Ticketing systems

Support software

Job description

About the Role

Our client is seeking a skilled and proactive Remote Installation & Configuration Technician to join their fully remote team, supporting clients in and around Soweto, Gauteng . This role is crucial for guiding customers and on-site support personnel through the successful installation and configuration of our client's hardware and software solutions. You will act as the primary technical resource, providing expert guidance, troubleshooting remote issues, and ensuring that all installations meet the required standards for performance and reliability. This is an ideal opportunity for an organized and communicative individual who excels in a virtual support environment.

Key Responsibilities

• Provide remote assistance for the installation and setup of new equipment and software.
• Guide customers and field technicians through configuration processes to ensure proper system operation.
• Troubleshoot and resolve technical issues encountered during remote installation and configuration phases.
• Develop and update clear, concise installation guides and user documentation.
• Collaborate with the technical support and engineering teams to elevate and resolve complex problems.
• Maintain accurate logs of all support interactions and resolutions in the ticketing system.

Requirements

• Previous experience in a remote technical support , installation, or configuration role.
• Strong understanding of hardware installation, software setup, and network configuration basics.
• Excellent communication skills, with the ability to explain technical procedures clearly and patiently.
• Proficiency in using remote desktop tools, ticketing systems, and other support software.
• Ability to work independently, manage time effectively, and meet performance objectives.
• A dedicated home office space with a reliable high-speed internet connection is mandatory.

Benefits

• Competitive salary for a remote-based position.
• Flexible work schedule to promote work-life balance.
• Opportunities for professional development and certifications.
• Comprehensive health and wellness benefits.
• Be part of a forward-thinking company offering innovative solutions.