Remote Technical Support Specialist - Installation & Maintenance

Placements24; Gauteng; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work stipend

Health insurance

Paid time off

Professional development

Remote team culture

Job summary

Placements24 is seeking a Remote Technical Support Specialist to assist customers from home with installation and maintenance queries. You will diagnose issues, provide guided solutions, and document all interactions for CRM tracking.

This role suits someone with strong technical knowledge and excellent communication skills, thriving in a remote work environment. Responsibilities include guiding customers through installations, troubleshooting, and collaborating with internal teams to escalate

Qualifications

• Proven experience in technical support or customer service.
• Experience with installation and maintenance procedures.
• Strong troubleshooting and problem-solving abilities.
• Excellent written and verbal communication.
• Proficient with remote support tools and ticketing systems.

Responsibilities

• Provide remote technical assistance to customers regarding product installations and ongoing maintenance.
• Diagnose and troubleshoot complex technical issues, providing clear, step-by-step guidance to users.
• Document interactions, issues, and resolutions in the CRM system.
• Collaborate with engineering and product teams to escalate issues.

Skills

Technical support

Customer service

Troubleshooting

Remote work

Communication skills

Tools

CRM systems

Ticketing systems

Remote support tools

Job description

About the Role

Our client is seeking a dedicated Remote Technical Support Specialist to assist customers with installation and maintenance queries from their homes. In this pivotal role, you will provide expert guidance and troubleshooting support via phone, email, and chat, ensuring our clients' equipment is installed correctly and maintained effectively. You will serve as the primary point of contact for technical issues, diagnosing problems and guiding users through solutions, thereby enhancing customer satisfaction and operational uptime. This is a fantastic opportunity for someone with strong technical knowledge and excellent communication skills who thrives in a remote work environment and enjoys problem-solving.

Key Responsibilities

• Provide remote technical assistance to customers regarding product installations and ongoing maintenance.
• Diagnose and troubleshoot complex technical issues, providing clear, step-by-step guidance to users.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Collaborate with the internal engineering and product teams to escal ...

Requirements

• Proven experience in a technical support or customer service role, preferably with installation and maintenance experience.
• Excellent understanding of common installation procedures and maintenance protocols for various types of equipment.
• Strong troubleshooting and problem-solving skills with the ability to think critically.
• Exceptional communication skills, both written and verbal, with the ability to convey technical information clearly.
• Proficiency with remote support tools and ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive annual salary and remote work stipend.
• Comprehensive health insurance coverage.
• Generous paid time off and company holidays.
• Opportunities for virtual professional development and training.
• A supportive and collaborative remote team culture, fostering growth and knowledge sharing within the Tembisa region and beyond.