Remote Systems Engineer - IT & Security Support

Atlas Technica; Cape Town; Remote; ZAR 350,000 - 600,000; Full time

Job summary

Atlas Technica is seeking a Systems Engineer to join our Support team. This highly technical role offers strong career development as you collaborate with other Systems Engineers in a fast-growing environment.

You will provide remote IT support across multiple clients, work with a documentation-driven process, and participate in strict change control while expanding your skill set in Windows, Azure AD, and security tools.

Qualifications

• 2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration).
• End-User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting.
• Strong verbal and written communication skills.
• Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD).
• Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp.
• Support of Sophos or similar products for endpoint threat management.

Responsibilities

• Provide remote IT support through a shared inbound call queue, assisting users across multiple clients with a broad range of technical issues.
• Use of a ticketing system to manage support queries.
• Maintain documentation and comply with rules and guidelines of the organization.
• Adherence to strict change control procedures.

Skills

Windows administration

End-User Support

Microsoft 365 tools

Networking basics

Communication skills

Citrix XenApp

Tools

Citrix XenApp

VMware

Hyper-V

Azure AD

Intune

Sophos

Mimecast

Job description

Atlas Technica is seeking a Systems Engineer to join our Support team. This highly technical role offers strong career development as you collaborate with other Systems Engineers in a fast-growing environment.

You will provide remote IT support across multiple clients, work with a documentation-driven process, and participate in strict change control while expanding your skill set in Windows, Azure AD, and security tools.