Remote Systems Engineer - MSP IT Support & Cloud

Atlas Technica LLC; Cape Town; Remote; ZAR 480,000 - 600,000; Full time

Job summary

Atlas Technica is seeking a Systems Engineer to join our rapidly growing team in a remote Cape Town setting. You will work with other Systems Engineers in a highly collaborative environment, delivering remote IT support across multiple clients and maintaining robust technical growth.

Key responsibilities include handling a broad range of issues, managing tickets, documenting processes, and following strict change control procedures.

Qualifications

• 2 years IT experience in Desktop/Systems roles.
• Strong written and verbal communication skills.
• Experience with Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD).
• Systems Administration knowledge: Windows Server, Active Directory, Group Policy.
• Familiarity with endpoint protection and basic virtualization.
• Understanding of TCP/IP, DNS, DHCP, routing and firewalls.

Responsibilities

• Provide remote IT support via shared inbound queue for multiple clients.
• Use ticketing system to manage support queries.
• Maintain documentation and comply with organizational guidelines.
• Adhere to change control procedures.

Skills

2 years IT experience

Strong communication

Microsoft 365 stack

Tools

Microsoft Windows Server

Active Directory

Citrix XenApp

VMware/Hyper-V

Networking basics

Endpoint protection

Job description

Atlas Technica is seeking a Systems Engineer to join our rapidly growing team in a remote Cape Town setting. You will work with other Systems Engineers in a highly collaborative environment, delivering remote IT support across multiple clients and maintaining robust technical growth.

Key responsibilities include handling a broad range of issues, managing tickets, documenting processes, and following strict change control procedures.